Customer Care Representative jobs in United Kingdom

Part‑time Customer Service Advisor – Salary: Up to £12.38/hour. Location: Main base – Discovery Park. Weekend shifts: Margate location (avoid lone working). Hours: 24 hours per week (4 days), flexible shift pattern.

We're looking for a proactive and customer‑focused Customer Service Advisor to join a busy leisure and wellness operation. This role will give you the chance to be part of a supportive team, working across multiple locations, and supporting members in a variety of facilities.

Your responsibilities will include driving and traveling between sites as required.

• Be the first point of contact for customers, managing queries, bookings, and membership administration.
• Answer calls and emails promptly.
• Log, resolve, or elevate customer enquiries (tickets).
• Update and maintain the internal customer booking system.
• Support membership retention and cancellations.
• Assist with promotions, sales, and member renewals.
• Act as a systems champion, supporting colleagues with CRM usage, suggesting process improvements, and helping to make day‑to‑day operations more efficient.

• Previous customer service or sales experience.
• Confidence using CRM systems (Gladstone experience preferred, but not essential).
• Strong organisational skills and attention to detail.
• Ability to work independently and proactively identify process improvements.
• Flexible and able to work a shift pattern that includes evenings and weekends.
• Shift pattern: three‑week rotation including early shifts, late shifts, and a weekend every third week.
• Must be able to drive and travel between sites as required.

• Free leisure membership.
• Generous friends and family discounts.
• Discounted spa treatments.
• Childcare discounts.
• Professional development opportunities.
• Holiday purchase scheme & volunteering leave.
• Employer pension contribution and company sick pay.
• Employee assistance programme.
• Cashback rewards.

Successful candidates will be subject to a DBS check and we can only consider applications from candidates who have the right to work in the UK.

To apply: Email: (url removed)

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.