Contact Center Manager à Grande-Bretagne

Sureserve Compliance Fire Ltd., part of the Sureserve Group, is a specialist in Life Safety compliance services. Through design, installation, maintenance and monitoring of fire safety and electrical systems, we deliver fire and electrical compliance and testing services. This covers a comprehensive range of physical infrastructure and safety considerations required for a building to meet regulatory requirements. As a leading fire and electrical compliance service provider to the public sector, our success relies upon a market-leading, engaged, and highly skilled team, for which we are always seeking skilled and self-motivated individuals to join us.

The Client Coordinator will have responsibility for managing their own client caseload, liaising with the customer, client and engineers daily, to ensure work is being carried out in accordance with the contract requirement.

• Receive and respond to telephone/email queries from clients, residents, engineers & colleagues
• Liaise and cooperate with the team to ensure all processes and procedures are followed
• Monitor and update resident satisfaction, complaint and defect KPI spreadsheets
• Produce monthly customer KPI reports
• Ownership of your own Client caseload
• A sound understanding of the works being carried out and be able to translate this simply and effectively, when talking to internal and external customers
• Prepare/raise material orders as required to meet the programme
• Input and maintain data on the management system
• Provide feedback/comments on failures or requirements
• General admin related tasks

• Proactive, self-starter with an eye for detail
• Able to manage own workload, work independently while adhering to strict regulations and deadlines
• Exceptional communication skills, confident to communicate with colleagues & clients at all levels
• Ability to work in a high-pressure environment whilst ensuring self-care
• Good administration and I.T. skills (Word, PowerPoint, Excel)

• 25 days holiday (plus the bank holidays)
• Extra day off for your birthday
• Pension contributions
• Hybrid working
• Career progression opportunities
• Ongoing Mentoring and ‘career / performance coaching’
• Commitment to training and development
• Employee Assistance Program
• Free 24/7 Virtual GP service
• Bike 2 Work scheme
• Discount benefits hub
• Health cash back scheme

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Eligibility to work in the UK is required, and candidates may undergo background checks before starting employment.