French Speaking Customer Service Advisor

Harper Recruitment; Nottingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a French Speaking Customer Service Representative in Nottingham. This role involves handling customer queries, processing orders, and managing returns. Candidates must be fluent in French and English with prior customer service experience. This position offers a hybrid working model, with 2 days in the office and a supportive company culture.

Benefits

Supportive company culture

Hybrid working

Development opportunities

Qualifications

• Fully fluent in French and English.
• Previous customer service experience.
• Experience using Microsoft Excel.

Responsibilities

• Responding to customer queries regarding orders via email and telephone.
• Processing orders & entering details into in-house systems.
• Managing returns and refunds.

Skills

Fluency in French

Fluency in English

Customer service experience

Microsoft Excel

Job description

Overview

French Speaking Customer Service Representative — £24,000 / £12.73ph • Nottingham (hybrid) • Hours: 36.25 M-F 8 am - 4 pm

Harper Recruitment Group is partnering with a leading company to support wholesale and retail customers as a French Speaking Customer Service Representative.

Responsibilities

• Responding to customer queries regarding orders via email and telephone
• Processing orders & entering details into in-house systems
• Supporting with delivery queries
• Managing returns and refunds
• Liaising with and coordinating couriers
• Authorising credit notes strictly following company guidelines
• Producing correspondence and confirmation via email
• Demonstrating and developing knowledge of product lines
• Other administrative or customer service tasks to support the wider teams

Who are we looking for?

• Fully fluent in French and English
• Able to take on product knowledge
• Previous customer service experience
• Experience using Microsoft Excel

What's in it for you?

• Supportive and diverse company culture
• Hybrid working - 2 days in the Nottingham office
• Casual dress code
• Development opportunity in a global company

About Harper Recruitment Group

Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV