Customer Service Advisor

CONNELLS GROUP; Liverpool City Region; On-site; GBP 26,000; Full time

Job summary

A leading property management company in the Liverpool City Region is seeking a highly motivated Customer Service Advisor. The role involves providing essential property management and tenancy administration support to branches, landlords, and tenants. Successful candidates will enjoy a supportive environment with opportunities for training and development, along with a competitive salary of £25,150 and various benefits, including a pension scheme and discounts.

Benefits

Aviva Digi care + workplace

Cycle to work scheme

Colleague discount scheme

Gym discounts

Life assurance

Workplace pension scheme

Qualifications

• Must have outstanding customer service skills.
• Solid administration capabilities required.
• Capability to work in a fast-paced environment preferred.

Responsibilities

• Provide property management and tenancy administration support.
• Liaise with contractors for repair and maintenance works.
• Co-ordinate relevant statutory safety checks.

Skills

Outstanding Customer Service skills

Solid administration skills

Resilient, positive, numerate and detail oriented

Organised and able to prioritise workload

Excellent verbal and written communication skills

IT literate (MS Office, internet, email systems)

Job description

Overview

Customer Service Advisor - We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Property Management Centre in Maghull. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

Salary: £25,150

What’s in it for you?

• Support in training towards ARLA – NFOPP qualifications
• Basic salary £25,150
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.

Skills and experience

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Benefits

• Aviva Digi care + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

To view the benefits included please view them above.

Entwistle Green is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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