German Customer Service Advisor

Harper Recruitment; Nottingham; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a German Speaking Customer Service Representative to work in Nottingham. The role involves responding to customer queries, processing orders, and managing returns. The ideal candidate will be fluent in both German and English and have prior customer service experience. This position offers a hybrid working model, allowing flexibility in the workplace.

Benefits

Supportive and diverse company culture

Hybrid working model

Casual dress code

Development opportunities

Qualifications

• Fluency in both German and English is essential.
• Previous customer service experience is necessary.
• Experience with Microsoft Excel is preferred.

Responsibilities

• Respond to customer queries via email and phone.
• Process orders and enter details into the system.
• Manage returns and refunds according to guidelines.
• Coordinate with couriers for deliveries.
• Produce correspondence via email.

Skills

Fluency in German

Fluency in English

Customer service experience

Microsoft Excel

Job description

Overview

German Speaking Customer Service Representative — £24,000 / £12.73ph • Nottingham (hybrid) • Hours: 36.25 M-F 8 am - 4 pm

Harper Recruitment Group is working in partnership with a leading company who are looking for a German Speaking Customer Service Representative to support their wholesale and retail customers.

Responsibilities

• Responding to customer queries regarding orders via email and telephone
• Processing orders and entering details into in-house systems
• Supporting with delivery queries
• Managing returns and refunds
• Liaising with and coordinating couriers
• Authorising credit notes strictly following company guidelines
• Producing correspondence and confirmation via email
• Demonstrating and developing knowledge of product lines
• Other administrative or customer service tasks to support the wider teams

Qualifications

• Fully fluent in German and English
• Able to take on product knowledge
• Previous customer service experience
• Experience using Microsoft Excel

What’s in it for you?

• Supportive and diverse company culture
• Hybrid working - 2 days in the Nottingham office
• Casual dress code
• Development opportunity in a global company

About Harper Recruitment Group: Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Visit our website today for a list of live vacancies or to send an up-to-date CV.