Spanish/Italian Customer Service Advisor

Harper Recruitment; Nottingham; Hybrid; GBP 24,000; Full time

Job summary

A recruitment agency is seeking a Spanish/Italian Speaking Customer Service Representative to handle customer queries and support order processing in Nottingham. The role involves liaising with customers via email and phone, managing returns, and demonstrating product knowledge. Fluency in multiple languages and experience in customer service are essential. The position offers a hybrid working model, fostering a supportive and diverse company culture.

Benefits

Supportive and diverse company culture

Hybrid working - 2 days in the Nottingham office

Casual dress code

Development opportunity in a global company

Qualifications

• Fully fluent in Spanish/Italian and English.
• Able to take on product knowledge.
• Previous customer service experience.
• Experience using Microsoft Excel.

Responsibilities

• Responding to customer queries regarding orders via email and telephone.
• Processing orders & entering details into in-house systems.
• Supporting with delivery queries.
• Managing returns and refunds.
• Liaising with and coordinating couriers.
• Authorising credit notes strictly following company guidelines.
• Producing correspondence and confirmation via email.
• Demonstrating and developing knowledge of product lines.
• Other administrative or customer service tasks to support the wider teams.

Skills

Fluent in Spanish

Fluent in Italian

Fluent in English

Customer service experience

Microsoft Excel

Job description

Overview

Spanish/Italian Speaking Customer Service Representative
£24,000 / £12.73ph
Nottingham (hybrid)
Hours: 36.25 M-F 8 am - 4 pm

Responsibilities

• Responding to customer queries regarding orders via email and telephone
• Processing orders & entering details into in-house systems
• Supporting with delivery queries
• Managing returns and refunds
• Liaising with and coordinating couriers
• Authorising credit notes strictly following company guidelines
• Producing correspondence and confirmation via email
• Demonstrating and developing knowledge of product lines
• Other administrative or customer service tasks to support the wider teams

Who are we looking for?

• Fully fluent in Spanish/Italian and English
• Able to take on product knowledge
• Previous customer service experience
• Experience using Microsoft Excel

What's in it for you?

• Supportive and diverse company culture
• Hybrid working - 2 days in the Nottingham office
• Casual dress code
• Development opportunity in a global company

Application note

Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group

Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV