Customer Success Advisor

Livin Housing Limited; Milton Keynes; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading maintenance service provider seeks a Customer Success Advisor in Milton Keynes. The role involves supporting social housing contracts and ensuring excellent customer service. Ideal candidates will have experience in complaint handling and strong interpersonal skills. This full-time position offers a salary up to £27,078 per annum and various employee benefits including annual leave and volunteering opportunities.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Qualifications

• Experience in complaint handling is essential.
• Calm under pressure and adaptable.
• Basic knowledge of housing maintenance desirable.

Responsibilities

• First point of contact for complaints across all channels
• Resolve queries and process requests accurately.
• Log and manage customer interactions.

Skills

Complaint handling

Interpersonal skills

Attention to detail

Customer-focused

Good communication skills

Education

NVQ or GCSEs in Maths and English (Pass)

Job description

Overview

Annual salary: up to £27,078.00

Job Title: Customer Success Advisor

Location: Milton Keynes

Contract: Full Time Permanent

Salary: up to £27,078 per annum

Hours: 42.5 hours per week (8:00 – 17:00, Monday to Friday)

About the Role

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provides tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

Role summary: We are seeking a Customer Success Advisor to join our team in Milton Keynes. You’ll support our social housing contract by delivering excellent service and customer care through our dedicated local teams. This is a contract where collaboration and community impact are key. You will be a positive representative of Mears, working closely with both the operational team and our customers on a daily basis. You’ll provide front-facing support and advice, ensuring proactive communication, with the customer at the heart of everything we do.

Day to Day duties

• Be the first point of contact for complaints across all channels of communication
• Resolve queries, diagnose situations, and process requests with care and accuracy
• Use our bespoke system to log and manage customer interactions
• Provide admin support for Customer & Communications tasks
• Meet service level agreements and performance targets
• Build strong relationships across the business
• Create satisfaction by exceeding expectations

Role Criteria

• Experience in complaint handling
• A natural communicator with great interpersonal skills
• Calm under pressure, with a sharp eye for detail
• Adaptable, empathetic, and customer-focused
• Confident using new systems and multitasking effectively
• Passionate about making a difference in diverse communities
• Good communication skills – written and verbal
• Basic knowledge of housing maintenance and call centre environments desirable but not essential

Qualifications

• NVQ or GCSEs in Maths and English (Pass)

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
• Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21, have held your licence for more than 3 months, and have fewer than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Laura Bourne ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We also hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is optional and will not impact your ability to apply.