Dutch Speaking Customer Service Representative

ZipRecruiter; Nottingham; Hybrid; GBP 24,000; Full time

Job summary

A leading recruitment agency is seeking a Dutch Speaking Customer Service Representative in Nottingham. This role involves responding to customer queries, processing orders, and coordinating deliveries. The ideal candidate is fluent in Dutch and English and has previous customer service experience. The position offers hybrid work flexibility and opportunities for professional development.

Benefits

Supportive and diverse company culture

Hybrid working

Casual dress code

Development opportunity in a global company

Qualifications

• Fully fluent in Dutch and English.
• Previous customer service experience.
• Experience using Microsoft Excel.

Responsibilities

• Responding to customer queries regarding orders.
• Processing orders and entering details into in-house systems.
• Supporting delivery queries and managing returns and refunds.
• Liaising with and coordinating couriers.

Skills

Fluent in Dutch

Fluent in English

Customer service experience

Microsoft Excel

Job description

Overview

Dutch Speaking Customer Service Representative – £24,000 / £12.73ph – Nottingham (hybrid).

Hours: 36.25 per week, Monday to Friday 8:00 am – 4:00 pm. Harper Recruitment Group is working in partnership with a leading company to support wholesale and retail customers.

What will the role involve?

• Responding to customer queries regarding orders via email and telephone.
• Processing orders and entering details into in-house systems.
• Supporting delivery queries and managing returns and refunds.
• Liaising with and coordinating couriers.
• Authorising credit notes in line with company guidelines.
• Producing correspondence and confirmations via email.
• Demonstrating and developing knowledge of product lines.
• Other administrative or customer service tasks to support the wider teams.

Who are we looking for?

• Fully fluent in Dutch and English.
• Able to take on product knowledge.
• Previous customer service experience.
• Experience using Microsoft Excel.

What’s in it for you?

• Supportive and diverse company culture.
• Hybrid working – 2 days in the Nottingham office.
• Casual dress code.
• Development opportunity in a global company.

Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates.

If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group: Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis.

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