Customer Care Advisor

Team Jobs - Commercial; Havant; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading customer service provider based in Havant is looking for a Customer Care Advisor. You will be responsible for providing exceptional customer service by managing enquiries through various channels while processing orders and seeking upselling opportunities. The ideal candidate possesses strong communication skills and previous sales experience. This office-based role requires a customer-centric approach and proficiency in Microsoft Office tools.

Qualifications

• Strong verbal and written communication skills required.
• Proven sales experience with a service mindset.
• Excellent problem-solving and analytical skills.

Responsibilities

• Process customer orders accurately and comply with company policies.
• Liaise with customers to build solid relationships.
• Provide after-sales support including technical advice.

Skills

Verbal communication skills

Sales experience

Problem-solving skills

Organisational skills

Microsoft Excel proficiency

Microsoft Word proficiency

Tools

SharePoint

Business Dynamics

Dynamics 365

Job description

Overview

Customer Care Advisor – Havant (Office Based). You will provide exceptional customer service and support, handling enquiries by telephone, email, social and web, and processing orders while seeking upselling opportunities.

Responsibilities

• Process customer orders accurately and in compliance with company policy and procedures.
• Monitor order status and communicate any issues to customers.
• Liaise with customers to build solid relationships and provide excellent customer service, ensuring client care calls are carried out across key accounts.
• Respond to customer enquiries, providing after-sales support including technical advice.
• Accurately maintain records of customers on the CRM system.
• Actively seek to increase customer order values through offering additional products and services and achieve monthly sales budget.
• Provide product/service information to customers, addressing questions and demonstrating a thorough understanding of our offerings.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Qualifications

• Strong verbal and written communication skills, sharing information clearly, professionally and courteously.
• Previous sales experience with proven success in sales through a service mindset.
• Excellent problem-solving skills with analytical thinking and effective solutions.
• Empathy and patience when dealing with customer concerns, demonstrating a customer-centric approach.
• Strong organisational and multitasking skills with the ability to prioritise and manage time effectively.
• Ability to stay calm under pressure and adapt to changing priorities in a fast-paced environment.
• Positive attitude, resilience, and a commitment to delivering excellent customer service.
• Proficient in Microsoft Excel and Word; knowledge of SharePoint, Business Dynamics, or Dynamics 365 is advantageous.

INDCP