Customer Service Advisor

CONNELLS GROUP; Peacehaven; On-site; GBP 23,000 - 25,000; Full time

Job summary

A property management firm in Peacehaven is seeking a motivated Customer Service Advisor to provide property management and tenancy administration support. The ideal candidate will possess outstanding customer service and administration skills, as well as proficiency with IT. This role offers training opportunities and a supportive work environment, along with competitive salary and benefits.

Benefits

Aviva Digicare

Cycle to work scheme

Colleague discount scheme

Life assurance

Gym discounts

Qualifications

• Outstanding customer service skills.
• Solid administration skills.
• Resilient, positive, numerate, and detail oriented.

Responsibilities

• Provide property management and tenancy administration support services.
• Coordinate and liaise with contractors for repair and maintenance.
• Arrange relevant statutory safety checks.

Skills

Outstanding Customer Service skills

Solid administration skills

Resilient and detail oriented

Excellent verbal and written communication skills

IT literate (MS Office)

Job description

Overview

Customer Service Advisor We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Peacehaven. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.

What’s in it for you?

Salary: £24,670

• Support in training towards ARLA – NFOPP qualifications
• Basic salary £23,875, additional £1,000 once qualified
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.

Requirements / Skills

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a fast paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Benefits

• Aviva Digicare + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

King & Chasemore is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.