Dutch Speaking Customer Service Representative

Harper Recruitment; Nottingham; Hybrid; GBP 24,000; Full time

Job summary

A leading recruitment firm is seeking a Dutch Speaking Customer Service Representative in Nottingham. The role involves responding to customer queries, processing orders, and supporting delivery issues in a hybrid working environment. Ideal candidates are fluent in Dutch and English, possess customer service experience, and are proficient in Microsoft Excel.

Benefits

Supportive and diverse company culture

Hybrid working

Casual dress code

Development opportunities

Qualifications

• Fluency in Dutch and English is required.
• Previous customer service experience is beneficial.
• Experience using Microsoft Excel is preferred.

Responsibilities

• Respond to customer queries regarding orders via email and telephone.
• Process orders and enter details into in-house systems.
• Support with delivery queries and manage returns and refunds.

Skills

Fluent in Dutch

Fluent in English

Customer service experience

Microsoft Excel usage

Job description

Overview

Dutch Speaking Customer Service Representative
£24,000 / £12.73ph
Nottingham (hybrid)
Hours: 36.25 M-F 8 am - 4 pm
Harper Recruitment Group is working in partnership with a leading company who are looking for a Dutch Speaking Customer Service Representative to support their wholesale and retail customers.

What will the role involve?

• Responding to customer queries regarding orders via email and telephone
• Processing orders & entering details into in-house systems
• Supporting with delivery queries
• Managing returns and refunds
• Liaising with and coordinating couriers
• Authorising credit notes strictly following company guidelines
• Producing correspondence and confirmation via email
• Demonstrating and developing knowledge of product lines
• Other administrative or customer service tasks to support the wider teams

Who are we looking for?

• Fully fluent in Dutch and English
• Able to take on product knowledge
• Previous customer service experience
• Experience using Microsoft Excel

What's in it for you?

• Supportive and diverse company culture
• Hybrid working - 2 days in the Nottingham office
• Casual dress code
• Development opportunity in a global company
• Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group

Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV