Customer Service Representative - EMEA

ZipRecruiter; Wrexham; Hybrid; GBP 34,000 - 36,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Representative for the Wrexham area. This hybrid role involves managing relationships with EMEA clients, ensuring accurate order processing, and coordinating delivery schedules. The ideal candidate has experience in manufacturing and proficiency in SAP. The position offers a competitive salary between £34,000 - £36,000 and the opportunity to contribute to a business initiative.

Benefits

Competitive salary

Hybrid working model

Collaborative team environment

Qualifications

• Understanding of the pace and complexity of manufacturing.
• Experience working in an EMEA or international team is highly desirable.

Responsibilities

• Manage portfolio of EMEA clients and build strong relationships.
• Oversee a high-value order book and ensure accurate processing.
• Act as liaison between customers and internal teams.
• Monitor stock levels and coordinate delivery schedules.
• Handle queries and provide proactive updates.
• Support project activities and contribute to process improvements.

Skills

Experience in the manufacturing industry

Proficiency in SAP

Strong communication skills

Collaborative approach

Proactive, solutions-focused mindset

Job description

Overview

Customer Service Representative - Manufacturing (EMEA Portfolio) Wrexham Area | Hybrid Working | Full-Time | 18-Month Project Cover
Salary: £34,000 - £36,000 + Benefits

What You'll Be Doing

• Managing your own portfolio of EMEA clients, building strong relationships and ensuring top-tier service
• Overseeing a high-value order book, ensuring accurate and timely processing via SAP
• Acting as the key liaison between customers and internal teams-production, planning, and logistics
• Monitoring stock levels and coordinating delivery schedules to meet customer expectations
• Handling queries and providing proactive updates throughout the order lifecycle
• Supporting wider project activities and contributing to process improvements

What You'll Bring

• Experience in the manufacturing industry-you understand the pace and complexity
• Proficiency in SAP for order management and customer service
• Strong communication skills and a collaborative approach across departments and regions
• A proactive, solutions-focused mindset with excellent attention to detail
• Experience working in an EMEA or international team is highly desirable.

Why You'll Love This Role

• Competitive salary of £34,000 - £36,000
• Hybrid working model after onboarding
• A collaborative and supportive team environment
• The chance to contribute to a key business initiative with real impact

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays