Customer Service Agent

Harper Finance; Nottingham; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading designer brand is looking for a Customer Service Agent for remote work, with training in Nottingham. The role involves responding to customer queries and resolving complaints while maintaining product knowledge to ensure excellent service. Ideal candidates should have a background in customer service and effective communication skills. Join a dynamic team with full-time hours and competitive pay.

Benefits

Love2shop voucher for referrals

Qualifications

• Proven customer service experience from office, call centre, retail, hospitality or similar.
• Bubbly and passionate communicator.
• Adaptability and team player.

Responsibilities

• Responding to customer queries through tickets, emails, letters, and live chat.
• Investigating and resolving customer complaints.
• Liaising with internal teams, B2B, customers, and couriers.
• Processing orders, payments, returns, replacements, and refunds.
• Maintaining knowledge of products, services, and promotions.

Skills

Customer service experience

Communication skills

Adaptability

Team player

Job description

Customer Service Agent

Remote Working with training in Nottingham

£12.30 per hour

Monday-Friday 37.5 hours – 08:00-16:30 / 09:00-17:30 / 10:30-19:00

Harper Recruitment are proud to be working in exclusive partnership with a leading designer brand. We are looking for passionate individuals to join a motivated and thriving team.

What does the role involve?

• Responding to customer queries through allocated tickets, emails, letters, telephone and live chat
• Investigating and resolving customer complaints
• Liaising with internal teams, B2B, customers, and couriers
• Processing orders, payments, returns, replacements, and refunds
• Maintaining knowledge of products, services, and promotions to provide a 1st class customer experience
• Performing other customer-based administrative duties

Who are we looking for?

• Proven customer service experience from office, call centre, retail, hospitality or similar
• Bubbly and passionate communicator
• Adaptability and team player

Submit your CV today to apply!

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. We are also hiring for remote weekend workers for this position.

At Harper Recruitment Group, we’re always looking to grow our network of talented professionals. We know that brilliant people like you often know others just as exceptional – and we’d love to be introduced!As a thank you, we’re offering a Love2shop voucher worth up to £50* for every successful referral.

Tamsin Wheatcroft Recruitment is now part of Harper Recruitment Group

We’re proud to share an exciting milestone at Harper Recruitment: Tamsin Wheatcroft Recruitment is now part of our Group.

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