Customer Advisor

Boots Opticians; Basingstoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail chain in Basingstoke seeks a Customer Advisor. In this role, you will help customers, promote in-store offers, and maintain store presentation. No specific experience is necessary as full training is provided, making this a great opportunity for those new to retail or looking to advance their customer service skills. Competitive pay starts at £12.40 per hour with additional benefits including employee discounts and a flexible benefits scheme.

Benefits

Employee discounts

Flexible benefits scheme

Retirement savings plan

Discretionary annual bonus

Enhanced leave pay

Qualifications

• Full training is provided, no previous experience necessary.
• Ability to listen to and understand customer needs.
• Desire to be a brand ambassador for Boots.

Responsibilities

• Assist customers with inquiries and provide support.
• Promote in-store offers and maintain product displays.
• Ensure a clean and presentable store environment.

Skills

Excellent communication skills

Team collaboration

Customer service orientation

Ability to work in a fast-paced environment

Job description

Job Description

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

What you’ll need to have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:

• Experience providing customer care and delivering great customer service, but this is not essential.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next?

If your application is successful, you will be invited to attend an in-store interview within the next 14 days.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Business Area

Business Area

Retail

Function

Function

Store Colleagues

Keywords

Keywords

Retail, Stores, Customer, Customer Service, FMCG, Store, Sales, Retail Sales, Cash Handling, Photo, Photo Processing, Counter Sales, Beauty, Skincare, Cosmetics, Beauty Advisor, Sales, Retail, Counter Sales, Beauty Consultant, Electrical, Consultant, Fragrance, Stock, Healthcare advisor, Pharmacy advisor, pharmacy support, advisor, Dispenser, Trainee Dispenser, No7, Part time, Sales Assistant, Retail Assistant

Hours per week

Hours per week

37.5

Latitude,longitude 1

Latitude,longitude 1

51.284206799,-1.059746297

Shift Pattern to display to candidates (displayed externally). Please select one:

Shift Pattern to display to candidates (displayed externally). Please select one:

Weekdays and Weekends

Airport

Airport

No

Hours per week

Hours per week

Over 35 hours per week

Company

Company

UK Stores

Division

Division

16 - United Kingdom

Should this vacancy be excluded from being posted onto the Boots.jobs career site?

No

Region

Region

8 - South

Area

Area

180 - Hampshire and Wiltshire

Store

Store

6474 - BASINGSTOKE

Req Posted Date

Req Posted Date

24-Nov-2025

County

County

Hampshire

Country

Country

UK

Address 1

Address 1

Unit F Chineham S/Centre

Address 2

Address 2

Chineham

Address 3

Address 3

Basingstoke

Post Code

Post Code

RG24 8BQ

Source

Source

Boots