CCTV / Customer Service Agent

Apcoa Parking; Wigan; On-site; GBP 26,000; Full time

Job summary

A parking services company in Wigan is seeking a full-time CCTV / Customer Service Agent to join their team. The role involves responding to customer enquiries, reviewing CCTV footage, and providing advice based on law and policy. Ideal candidates will possess strong customer service skills and the ability to multitask in a fast-paced environment. The position offers an annual salary of £25,396, along with training, a company pension, and employee discounts.

Benefits

Company Pension

Employee Discount Scheme

Free parking

Monthly free staff lunch

Qualifications

• Customer service experience is essential.
• Ability to build positive working relations.
• Competence to prioritize and multitask effectively.

Responsibilities

• Provide customer support via phone and email within service level standards.
• Review CCTV footage as needed.
• Advise customers using knowledge of laws and policies.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Detail-oriented

Self-motivated

Knowledge of Excel

Job description

CCTV / Customer Service Agent- Wigan - Full-Time; 40 Hours per week - £25,396 per annum.

Do you have customer service experience?

Are you a good communicator?

Are you detail-oriented and reliable?

An exciting opening has arisen for a customer service agent to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is for you!

We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you?

What will you do?

• Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided)
• Review CCTV footage
• Use knowledge of processes, laws, and policies to advise customers.
• Undertake clerical tasks in line with KPIs and within SLAs.

What will you bring?

• Customer service experience
• Personal skills, with the knack to build positive working relations.
• Competence to prioritise work, multi- task and maintain organisation.
• Uses initiative, looks for positive outcomes.
• Self-motivated with a pro-active nature
• Positive behaviours with colleagues and customers.
• Excellent problem-solving skills.
• Punctual, reliable and detail oriented.
• Knowledge of excel.

What is on offer to you?

• 40 hours per week – 5 days over 7 between the hours of 8am and 8pm
• £25,396 annual salary (£12.21 hourly rate)
• Training and Development
• Company Pension
• Employee Discount Scheme
• Once monthly free staff lunch
• Free parking.

Does this opening sounds like a fit for you? Apply now and a member of the APCOA recruitment team will be in touch with you.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.