Customer Support Officer

Social Personnel; North Hinksey; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Specialist Customer Service Officer for the Adult Social Care Team based in North Hinksey. This role involves listening to transcripts of 999 calls and reporting to the Customer Engagement Manager. The position offers a hybrid working model and a contract length of 3–6 months. Pay is £22 per hour, with work hours from Monday to Friday, 9am to 5pm.

Benefits

£250 referral bonus after 8 weeks

Responsibilities

• Listen to transcripts of 999 calls and signpost for the social care team to follow up.
• Report to the Customer Engagement Manager in the Adult Social Care service.

Job description

Role Overview

We are recruiting for a niche position – a Specialist Customer Service Officer (Locum) for the Adult Social Care Team. The role is based at the Oxfordshire Contact Centre with a hybrid working model: you will attend the centre on Tuesdays and Wednesdays, and work from home the remaining days.

Key Details

• Pay: £22 per hour
• Hours: Monday – Friday, 9am – 5pm
• Contract length: 3–6 months
• DBS not required for this role – quick interview and start

Responsibilities

• Listen to transcripts of 999 calls and signpost for the social care team to follow up.
• Report to the Customer Engagement Manager in the Adult Social Care service.

How to Apply

If this role interests you, please send your CV urgently and confirm your availability for a Teams interview and start date. If you refer someone who subsequently starts the role, you will receive a £250 referral bonus after 8 weeks of working.