Customer Care Advisor

plymouthcommunityhomes; Plymouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading social housing association in Plymouth seeks a Customer Care Advisor to enhance customer feedback processes and support colleagues in providing excellent service. The ideal candidate will thrive in busy settings and possess strong communication skills. This role offers a fixed-term position with numerous employee perks, including a gym and generous leave policy.

Benefits

Excellent pension scheme

Free onsite gym

Volunteer work opportunities

25 days annual leave plus holidays

Employee Assistance programme

Free flu vaccination

Cycle to Work scheme

Fun workplace events

Qualifications

• Thrives in a busy environment.
• Enjoys problem-solving.
• Shows great attention to detail.
• Confident using IT systems.

Responsibilities

• Be the first point of contact for customer feedback.
• Record and manage customer feedback accurately.
• Support colleagues in resolving issues.
• Complete administrative tasks to help the team.

Skills

Problem-solving

Strong communication

Empathy

Attention to detail

Teamwork

Tools

IT systems

Spreadsheets

Databases

Job description

About the role

Ready to make a real difference everyday?

At Plymouth Community Homes, we’re all about people our residents, our communities, and our team. We’re looking for a Customer Care Advisor to join our friendly, high-performing Customer Care team.

In this key role, you’ll be the voice of PCH helping to resolve issues, listen to feedback, and ensure our customers always feel supported and valued. You’ll play a vital part in how we handle complaints, working with colleagues across the business to deliver a professional, fair and positive customer experience.

If you’re organised, empathetic, and love helping people, this is your chance to make a real impact while growing your career in a supportive environment.

This is a fixed Term position of up to 6 months

What you’ll be doing

Being the first point of contact for customer feedback and complaints ensuring every customer feels heard.

Recording, monitoring and managing customer feedback with accuracy and care.

Supporting colleagues across the business to resolve issues and improve services.

Completing admin tasks that help our Customer Experience team run smoothly.

In addition, the successful candidate will also carry out a range of administrative tasks to support the day-to-day functionality of the wider Customer Experience team.

Operational Hours : Monday to Friday, 08:00 - 17:00

Our ideal candidate for this role is someone who

• Thrives in a busy environment and enjoys problem-solving.
• Has strong communication and people skills and knows how to listen and respond with empathy.
• Shows great attention to detail, and confidence using IT systems, spreadsheets and databases.
• Is a team player who takes initiative and works with discretion and professionalism.

Join us and be part of a team that's redefining customer excellence every day!

About Plymouth Community Homes

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you

• Excellent pension scheme with a high level of employer contributions
• Free, fully equipped onsite gym and changing facilities.
• The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
• Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
• Free Employee Assistance programme, including free counselling
• Free annual flu vaccination
• Cycle to Work scheme
• The opportunity to work in a beautiful and vibrant part of the Southwest
• We support digital working with modern devices / smart phones
• It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
• Our modern and spacious offices are right on a bus route, and just three miles from the city centre
• We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons

To Apply

If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.

For an informal discussion about this role, please contact Laura Moss, Customer Care Supervisor on 07543 509385.

This post is not suitable for job share.

Shortlisting Date : 27th November 2025

Interview Date : 4th December 2025

If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

Living and Working in Plymouth