Customer Service Advisor

ACS Staffing Solutions; Biggleswade; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading staffing agency in Biggleswade is seeking a proactive Customer Service Advisor to support customers through phone, email, and online tools. Ideal candidates will possess strong communication skills and a positive attitude, ensuring high-quality customer interactions. You will handle inquiries, order processing, and assist customers in navigating the online platform, reporting to the management team. This temporary to permanent role offers a competitive hourly wage of £14.00.

Qualifications

• Ability to work independently and efficiently resolve issues.
• Confidence in using new computer systems.
• Positive attitude and resilience in customer service.

Responsibilities

• Provide clear support to incoming calls and messages.
• Assist with order updates and delivery queries.
• Identify potential sales leads during conversations.
• Support customers using the online platform.
• Process orders, returns, and general administrative tasks.
• Maintain customer records and update pricing.
• Build positive relationships with customers.

Skills

Strong communication skills

Proficient in Microsoft Office

Problem-solving skills

Job description

Customer Service Advisor

Biggleswade

Monday to Friday 8:30am-5:00pm

Temporary - Permanent

£14.00 per hour

Start date 1st December

We are looking for a proactive, customer-focused individual to join a busy Customer Service team at a long-established international organisation. This role is perfect for someone who enjoys speaking with customers, resolving enquiries, and providing a consistently high standard of service.

As a Customer Service Representative, you will support customers via phone, email, live chat, and social media, offering accurate information on products, orders, pricing, and general queries. You will assist with online ordering, process returns, prepare quotations, update account details, and work with internal teams to ensure smooth service. You will also identify potential sales opportunities, forwarding leads to account managers, and help customers make the best use of the company's online tools.

Key Responsibilities

• Respond to incoming calls and messages, providing clear and helpful support.
• Assist customers with order updates, delivery queries, quotations, pricing questions, and complaint resolution.
• Identify potential sales leads during conversations and pass these to the account management team.
• Support customers using the online platform, guiding them through basic navigation and troubleshooting.
• Process orders, returns, adjustments, and general administrative tasks with accuracy.
• Maintain customer records, update pricing or discounts, and generate reports when needed.
• Build positive relationships by understanding customer needs and offering appropriate solutions.

Requirements

• Strong communication skills, both written and verbal.
• Confident using Microsoft Office and comfortable learning new computer systems.
• Able to work independently, think logically, and resolve issues efficiently.
• A positive attitude, resilience, and a willingness to deliver an excellent customer experience.

Please contact (url removed) if you are interested