Customer Service Advisor - Multichannel Support & Leads

ACS Staffing Solutions; Biggleswade; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading staffing agency in Biggleswade is seeking a proactive Customer Service Advisor to support customers through phone, email, and online tools. Ideal candidates will possess strong communication skills and a positive attitude, ensuring high-quality customer interactions. You will handle inquiries, order processing, and assist customers in navigating the online platform, reporting to the management team. This temporary to permanent role offers a competitive hourly wage of £14.00.

Qualifications

• Ability to work independently and efficiently resolve issues.
• Confidence in using new computer systems.
• Positive attitude and resilience in customer service.

Responsibilities

• Provide clear support to incoming calls and messages.
• Assist with order updates and delivery queries.
• Identify potential sales leads during conversations.
• Support customers using the online platform.
• Process orders, returns, and general administrative tasks.
• Maintain customer records and update pricing.
• Build positive relationships with customers.

Skills

Strong communication skills

Proficient in Microsoft Office

Problem-solving skills

Job description

A leading staffing agency in Biggleswade is seeking a proactive Customer Service Advisor to support customers through phone, email, and online tools. Ideal candidates will possess strong communication skills and a positive attitude, ensuring high-quality customer interactions. You will handle inquiries, order processing, and assist customers in navigating the online platform, reporting to the management team. This temporary to permanent role offers a competitive hourly wage of £14.00.