Contact Center Manager jobs in France

TransUnion is a major credit reference agency and offers specialist services in fraud, identity and risk management, automated decisioning and demographics.

We support organisations across finance, retail, telecommunications, utilities, gaming, government and insurance.

We're looking for a Client Executive (12-month FTC) to join our growing team.

The Client Executive is responsible for delivering high quality account & onboarding management for clients with the necessary support and guidance needed for a trainee position. During this training period you will develop towards being the key interface between Clients and internal business units within TU.

• You will learn to take ownership of the Client Management & TU Business goals, independently delivering and executing against these, to promote and develop yourself, in order to provide management of the client base.
• You will play a vital role in overseeing the client onboarding process, ensuring that clients are set up for success with use of TU products.
• Support clients from trial and onboarding through to handover to BAU ongoing relationship management, with support throughout your development.
• Provide a supportive role in client implementations and upgrades, ensuring successful deployment within required timescales.
• Develop the ability to problem solve by analysing solutions using own judgement, and have the ability to handle contentious or more complex queries.
• Work closely with our Sales teams to proactively support all new and existing client relationships, in order to retain and grow our client base, in a way that drives the highest NPS score possible.
• Build and leverage relationships with other internal departments.
• Recognise and develop individual abilities and efforts while at the same time promoting a collaborative and cooperative team atmosphere.
• Be a continuous champion for the organisation, sharing knowledge of TransUnion’s core products and services with the wider team.

• Ideally require a strong background in credit reporting or related industry, typically with 3 or more years in depth experience.
• Excellent communication and negotiation skills and proven establishment and maintenance of customer relationships.
• Display TU beliefs and values, reasoning skills (analytic ability), and strong communication skills, with independence and initiative.
• Must be strategic-minded, able to take in information from multiple sources and circumstances and formulate an overall solution or decision to resolve problems.
• Must be able to effectively resolve conflict by focusing on the outcome for the company over personal interests.
• Ability to persuasively communicate ideas to colleagues and customers in face-to-face scenarios demonstrating real-time insight, flexibility and sound judgement.
• Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint and Visio.

What's In It For you?

At TransUnion you will be joining a friendly, forward-thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days' annual leave + bank holidays (increasing with service).
• Global paid wellness days off + a bonus day off to celebrate your birthday.
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan.
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools.
• Access to our diversity forums and communities so you can get involved in causes close to your heart.

If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.

We know imposter syndrome is real – let's confront it so we can continue to grow and thrive together.

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond.

If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you.

At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individuals' talents and perspectives are valued.

When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com

Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in-person interview your recruiter will inform you of this.

If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

https://twitter.com/TransUnionUK

https://www.linkedin.com/company/transunion/life/

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.