Customer Service Associate Part-time

Greystar Management Services; Coventry; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading property management firm in Coventry is seeking a part-time team member to manage day-to-day property operations. The role involves customer service, marketing, and maintenance activities while fostering a positive resident experience. Ideal candidates have strong organizational and customer service skills, with a good understanding of health and safety regulations. Join a dynamic team dedicated to enhancing community living.

Qualifications

• Proficient in Microsoft Office packages, including Word, Excel, and Outlook.
• Knowledge and understanding of UK Health and Safety requirements.

Responsibilities

• Provide day-to-day management of the property and community.
• Deliver all aspects of customer service.
• Carry out marketing activities to promote the property.
• Respond positively to customer queries and complaints.
• Assist with summer Community preparations including move-in and move-out processes.

Skills

Excellent customer service skills

Strong relationship-building skills

Fluent English verbal and written communication skills

Excellent organizational skills

Numerical skills

Ability to act autonomously

Flexible approach to work

Education

Good level of general education

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

About Greystar

Greystar is a leading fully integrated global real estate platform offering expertise in property management, investment management, development and construction services in institutional‑quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, managing over units / beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more visit .

Job Description Summary

Works as part of a team to provide day‑to‑day management of the property and its community, including marketing, building maintenance, and tenancy administration, and promotes and maintains an excellent resident experience to achieve occupancy and retention goals.

Key Role Responsibilities

• Works as part of a team supporting and respecting other team members to deliver exceptional resident living.
• Supports the creation of a positive memorable experience for residents.
• Delivers all aspects of customer service, including a comprehensive front‑of‑house service, anticipating and exceeding resident expectations.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Supports events and activities within the Community.
• Establishes and maintains relationships with university clients.
• Develops and maintains local knowledge and information resources relevant to resident needs (e.g., travel, entertainment, and amenities).
• Completes administrative tasks, including logging of maintenance requests, filing and preparing notices and updating databases.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Carries out sales and leasing activities, including viewings, following up on enquiries and sales conversions.
• Assists with summer Community preparations, including move‑in and move‑out processes.
• Completes Health and Safety compliance activities in line with the company’s policies and procedures.
• Participates where required in an on‑call roster to provide out‑of‑hours emergency support for the Community.
• Chases outstanding rent arrears following rent collection procedures to meet property targets.
• Promotes tenancy extensions and other revenue streams such as vending.
• Raises purchase orders in accordance with procedures.
• Ensures tenant refunds are completed in a timely manner and in line with Greystar’s policy.
• Looks to maximize efficiency of utilities.

Key Relationships

• On‑site Team Members

About You

Knowledge & Qualifications

• Good level of general education.
• Proficient in Microsoft Office packages, including Word, Excel, and Outlook, as well as other systems such as databases or booking systems (training to be provided on in‑house systems).
• Knowledge and understanding of UK Health and Safety requirements and legislation.

Experience & Skills

Essential

• Excellent customer service skills and significant experience in a customer‑facing service delivery role.
• Good team player with strong relationship‑building and influencing skills.
• Ability to act autonomously, taking decisions and/or actions when required.
• Fluent English verbal and written communication skills.
• Excellent organizational skills with the ability to multi‑task and prioritize.
• Numerical skills necessary to complete the above activities.
• Self and culturally aware, able to adapt relationship‑building communications and negotiation skills to suit an audience.
• Flexible approach to work and adaptable to thrive in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

Required Experience : IC

Employment Type : Part‑Time

Experience : years

Vacancy : 1