Customer Service jobs in Germany

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Decypher is a leading integrator of professional, technology, and management solutions and services. We provide our services globally to Federal, Commercial, Local and State clients. Our employees are our most valuable asset and play an integral role in the success of Decypher and our clients. Working at Decypher is not a job, but a career where your talent and energy is respected, and you can personally make a difference. Decypher invites you to join our professional team.

Applicants must be located near to potential work site:

1. Sembach, Germany
2. Katterbach, Germany
3. Vilseck, Germany
4. Stuttgart, Germany
5. Baumholder, Germany

Minimum Qualifications:

Degree: Diploma

Education: High School or higher

Experience: Three years cumulative overall experience in the following areas:

1. Two years' experience with U.S. Military Healthcare delivery system and benefits or civilian managed care medical/administrative environment and/or
2. Two years working experience in a medical office or clinical environment and
3. One year experience with the Composite Health Care System (CHCS)

Fluency in English

Fully qualified typist 50 WPM

General medical ethics, telephone etiquette, excellent communication and customer service skills

General office administrative and clerical skills to perform receptionist duties

High school diploma or General Educational Development (GED)

Medical terminology desired

This job description is not intended to be all inclusive. Therefore, the employee may be requested to perform other reasonable duties as assigned by the immediate supervisor or other management as required.

Required Skills/Abilities

Greets patients/visitors at a front desk, information center or office setting. Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.

Arranges and schedules medical appointments and determines patient eligibility for services. Determines patient eligibility, schedules appointments, relays general instructions to patients, or makes referrals to other sections.

Obtains updates and files medical records as needed. Organizes and researches patient records, extracts needed information, and reviews records for completeness, accuracy, and consistency within established guidelines.

Ensures arrival of medical records prior to appointment(s). Initiates and locates patient medical records as needed. Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).

Performs other administrative and clerical duties in support of the medical care and operational support. Creates appointment schedules and templates in patient appointment computer system. Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.

At Decypher we believe that equal opportunity fuels innovation by using the strengths of individual differences. Therefore, we strive to provide a welcoming and inclusive work environment. Decypher is fully committed to a program of equal opportunity for all applicants and employees and will actively carry out all federal and state regulations and executive orders. We apply our equal opportunity policy to all employment decisions.

This position is not authorized for remote/telework