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With over 31,000 registrants, the Ontario College of Social Workers and Social Service Workers
(“the College”) is the regulatory body for social workers and social service workers in Ontario.
Accountable to the Ministry of Children, Community and Social Services, the College’s ongoing
mandate is to instill confidence that the professions provide safe, ethical and high-quality service
for the well-being of the public. The College is committed to regulating Ontario’s social workers
and social service workers by upholding ethical and professional practice.
Are you interested in joining a dynamic team dedicated to protecting the public and promoting
ethical and professional practice? Are you a highly motivated professional looking for a
challenge? Take the next step in your career with us.

The Role: Bilingual Administrator, Registration and Renewals

We are seeking a Bilingual Administrator to join our Registration and Renewals team. The role
requires an exceptionally customer service focused and collaborative professional with strong
communication skills in both English and French. Reporting to the Supervisor, Registration and
Renewals, the ideal candidate has excellent organizational skills, attention to detail, and the
ability to collaborate effectively. In this role, the incumbent acts as the first point of contact for
all individuals who are contacting the College, supports applicants with the application process
and assists registrants with services related to their registration.

Specific Duties and Responsibilities:

What you will be doing in the role:

• Be the frontline representative for the College and address all general inquiries
(telephone, email, etc.) from key individuals and groups.
• Effectively communicate and correspond in both languages with applicants and
registrants regarding the College’s registration and renewal processes.
• Review, assess and track social work and social service work degree/diploma
applications and supporting documents for registration to determine compliance with
registration requirements. Escalate complex files when appropriate for additional
review.
• Support registrants with renewal and reinstatement of their certificates of registration.
• Review and process requests from applicants and registrants and update the database
accordingly.
• Review, assess and track professional corporation applications and renewals and ensure
compliance with the regulatory requirements.
• Perform any other duties as assigned by supervisor or manager.

What you will bring to the role:

• A post-secondary diploma or degree in office administration or another related field; or
equivalent combination of education and related experience.
• Minimum 2 years experience in office administration or equivalent.
• Verbal and written proficiency in French is required.
• Established experience with providing excellent customer service, including handling
inquiries, resolving issues, and maintaining positive relationships, especially in
challenging situations.
• An aptitude for taking initiative and cultivating collaboration in a team environment.
• Demonstrated proficiency working with relational databases, specifically Microsoft
Dynamics 365, is an asset.

Our Core Values:

Ethical: Behaving in a manner that is equitable, inclusive, respectful, king and upholds the
dignity of all individuals.
Accountable: Serving and protecting the public by remaining responsible, responsive and
transparent.
Effective: Conducting and providing service in a timely, efficient and impactful manner.
Community-centred: Collaborating with diverse perspectives, interests, and identities to
ensure voices are heard, valued, included, and respected.

What we offer:

• The position is full-time, permanent.
• Hiring salary range $61,475 – $63,959.
• Downtown Toronto office (directly on Line 2 of the TTC).
• Generous vacation and paid time off offerings.
• Supportive work-life flexibility and a hybrid work model.
• An additional week of paid time off as the College closes between December 25th and
January 1st and early office closure on the Friday before a long weekend.
• Competitive benefits package including enhanced coverage for mental health
practitioners, parental leave top-ups and generous Health Care Spending Account.
• Investing in your professional growth through courses, conferences, cross-departmental
projects and collaboration.
• The opportunity to be part of an amazing team doing important work!
While all responses are appreciated and will be handled with the strictest confidence, only those
being considered for interviews will be contacted.

The Ontario College of Social Workers and Social Service Workers strives to be diverse, inclusive,
fair and equitable and to create an accessible, barrier-free workplace.
If you require Code-protected accommodation at any time during the recruitment process or if you
are unable to apply to this position due to a requirement, email us at accessibility@ocswssw.org
with subject line “Bilingual Administrator, Registration and Renewals” or call 877-828-9380 x207.