Employee Care Coordinator

Paladin Security; Nanaimo; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing safety and security! As an Employee Care Coordinator, you will play a vital role in supporting front-line staff through effective communication and care initiatives. This full-time position involves managing employee files, facilitating HR queries, and ensuring compliance with regulations. With a focus on teamwork and a positive work environment, this role offers the chance to make a significant impact while enjoying a rewarding career in human resources. If you are passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you!

Qualifications

• 2+ years in HR administration or data-entry based positions.
• Proficient in Microsoft Office with advanced computer skills.

Responsibilities

• Facilitates care support for front-line staff and manages employee files.
• Administers employee referral bonus program and tracks compliance.

Skills

Customer Service Skills

Communication Skills

Problem-Solving

Attention to Detail

Presentation Skills

Education

Diploma in Human Resources

Business Administration

Tools

Microsoft Office

Filebound

HCM

Job description

Paladin Security: Making the World a Safer and Friendlier Place!

Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility, combined with your varied life experience and enthusiasm for a job well done, makes you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high-quality service, and always having fun! If you think you have what it takes to join our team, we want to meet you!

The Employee Care Coordinator (ECC) is responsible for facilitating successful care support for Paladin’s front-line staff. This is primarily achieved through following up on inquiries and related requests, maintaining employee personnel files, supporting reward/recognition programs, and liaising with internal divisions and departments to ensure follow-ups are happening effectively and efficiently. The ECC will provide regular KPI reporting focused on ensuring the continued success of the department and branch.

1. Assists with employee care initiatives including the Annual Holiday Party, 24-hours of Thanks, etc.
2. Composes, sends, and follows up on employee status letters.
3. Administers the employee referral bonus program.
4. Provides employment verification for front-line staff, including requests from lawyers for employee files.
5. Creates letters of employment for employees.
6. Uploads documentation and maintains employee personnel files via Filebound and HCM; upkeeps HR Scan folder and shared inbox.
7. Enters and updates annual and probationary review compliances for employees.
8. Tracks and follows up with employees to ensure SIN and study/work permit compliances are up to date.
9. Processes site-specific enhanced clearances including GWL Reliability Status Clearances and BGIS Clearances.
10. Provides employee support on matters pertaining to Employee Assistance Program (EAP).
11. Requires two years’ experience in Human Resources administration, benefits management, and/or data-entry based positions.
12. Requires great presentation and communication skills, both written and verbal, as the incumbent will serve as the main point of contact for HR queries for our hourly employees.
13. Must be creative, solution-focused, and a keen learner.
14. Autonomous and independent but also a team player who enjoys having a healthy bit of fun.
15. Diploma in human resources, business administration, or a related field is preferred.
16. Proficiency in Microsoft Office and advanced computer skills are assets.
17. Knowledge of Employment Standards Legislation and Human Rights Legislation is an asset.
18. Ability to manage multiple projects with varying severity and deadlines simultaneously.
19. Excellent customer service and attention to detail.
20. Must be able to pass a reliability clearance.

Additional Information / Benefits

We thank all applicants for their interest; however, only those shortlisted will be contacted for an interview.

This job reports to the Manager, People and Culture.

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1

About the company

See how Canada’s largest independent security provider is transforming the way organizations streamline their security needs.