Remote Customer Service Representative jobs in Brazil

• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue profitability and market share.

• Maintain continuous business relationship with clients/ Restaurants.

• Provide excellent service and support in order to build strong relationships and resolve operational issues between clients/ restaurants and company.

• Ensure that the menus of the clients are up to date at all times.

• Optimize the restaurant content (MOA Delivery time).

• Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.

• Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.

• Generating food coupons, promotions, and vouchers from existing restaurants.

• Convince clients/restaurants for brand promotion of Talabat pictures.

• Transmission method optimization: Convincing clients/restaurants to implement track order feature and changing the transmission method to WLA.

• Encourage restaurant to go for digitalization (Backlinks, Splash pages, Whitelabel, Facebook button).

• Encourage restaurant to subscribe for the online payment gateway.

• Coordinate with the restaurant if it is live or active on the Talabat website, checking and resolving the reason such as shutting down or stopped delivery.

• Maintain accurate records of all sales and prospecting activities including:

  • Closed sales

  • Follow-up activities

  • Sales expense report

  • Increased sales report after placing promotion vouchers and coupons

  • Vendor analysis sheet

  • Account management report

Qualifications:

• Bachelor's degree in any discipline.

• 2 to 4 years of experience holding the same title or relevant.

• Able to analyze data and sales statistics and curate a solution.

• Fluency in Arabic is a MUST.

• Excellent Communication & Negotiation skills.

• Customer Oriented.

• Adaptability & Flexibility.

Additional Information:

• Working within Talabat means access to the world's leading perks and benefits including:

  • Vibrant dynamic & international workplace.

  • Building the fastest growing, largest, and most valuable network of online food ordering services in the world and more.

  • Challenging and fulfilling steep learning curve.

  • Opportunity to be a value-adding contributor to this fast-growing global company.

  • Working with diverse cross-cultural teams from over 45 nationalities.

  • Company events, cultural and sports events.

  • Comprehensive healthcare.

  • Competitive salary.

Remote Work:

No

Employment Type:

Full-time