Residential Sales Manager

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is seeking a Sales Executive in Dubai to solicit and manage new and existing accounts, aiming to achieve revenue goals. The role requires a Bachelor's degree or equivalent and at least two years of hotel sales experience, preferably in the Middle East. Key responsibilities include planning sales trips, negotiating contracts, and fostering strong client relationships. Candidates should have excellent communication skills, be detail-oriented, and possess the ability to multitask in a fast-paced environment.

Qualifications

• Minimum two years experience in hotel sales essential with Middle East experience preferred.
• Ability to multitask and work in a fast-paced environment.
• Strong verbal and written communication skills in English; Arabic preferred.

Responsibilities

• Solicit new and existing accounts to meet/exceed revenue goals.
• Manage ongoing accounts and set production targets.
• Plan sales trips and attend key marketing functions.

Skills

Attention to detail

Strong verbal communication skills

Strong written communication skills

Multitasking

Customer service skills

Teamwork

Education

Bachelor's Degree

High School Diploma or equivalent

Job description

Responsibilities

• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation outside sales calls site inspections and written communication
• Meet or exceed personal sales solicitation call goals based on number of daily appointments set by the Line Manager covering existing and prospective accounts
• Responsible for administration of all support services including but not limited to responding to emails and correspondence input and maintenance of databases
• Maintains a high profile within trade and professional associates dealing with their market area/segment(s)
• Interacts with individuals outside the hotel within their sales area including but not limited to clients local hotel associations and other members of the local community
• Solicit corporate consortia and leisure accounts directly and jointly with others through the preparation execution and completion of Action Plans
• Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan
• Within established parameters quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction
• Upon contracting accounts this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis
• Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan
• When appropriate and with agreement with the DOSM to attend major travel functions (trade shows associations) that deal specifically with their marketing responsibility
• Plans sales trips under the direct approval of the DOS to major marketing areas calling on accounts within their specific marketing area
• As directed compile and input market intelligence information to the Sales Information Management system
• Develop and maintain knowledge of market trends competition and customers
• Actively promote and produce sales leads for other sister hotels and for in house sales staff
• Provides feedback to the DOS/DOSM/DOR on changing conditions including trends in the competition as a result of direct solicitation telephone and direct mail in their market areas.
• Arrange FAM and Site inspection trips to hotels by major clients and accompanies clients
• Meets deadlines for assigned tasks
• Establishes and maintain files on major active accounts within their marketing area/segment(s)
• Establishes and maintains effective employee relations
• Performs related duties and special projects as assigned
• Maintains punctuality and good timekeeping and appearance
• Trains and develops sales executives and sales coordinator and staff reporting to them in designated sales and marketing areas
• Preparation and completion of timesheets Rotas holiday schedules in line with business needs as and when required
• Preparation and completion of Purchase Orders as and when required
• Undertake and complete any special projects tasks or other reasonable request by your department head and/or Hotel Management
• Prepare correspondence to customers internal booking reports and file maintenance
• Participate in revenue meetings pre-convention meetings training and other sales-related meetings as required
• Work with other departments within the hotel to provide quality service to customers
• Attend local trade shows community events and industry meetings

Qualifications

• Bachelors Degree preferred.
• High School Diploma or equivalent required
• Minimum two years experience in hotel sales essential with Middle East experience preferred
• Ability to multitask work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English. Other languages especially Arabic preferred
• Maintain positive and productive working relationships with other employees and departments.
• Ability to communicate customer needs and resolve complaints independently
• Ability to establish and master goals
• Ability to work independently and to partner with others to promote an environment of teamwork
• Thorough knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations.

Remote Work

No

Employment Type

Full-time