Country Manager - Commercial

Iron Mountain; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A global records management company seeks an experienced leader to drive commercial strategy and revenue growth in Dubai. The ideal candidate will manage a team and foster a customer-focused culture. Responsibilities include defining the commercial strategy, developing business plans, and leading a diverse workforce. The position offers remote/hybrid working options and substantial growth opportunities within the organization.

Benefits

Competitive Total Rewards

Flexibility in remote/hybrid work

Support for personal and professional growth

Qualifications

• Prior experience in a senior commercial leadership role within a high-growth technology business.
• Strong network with the Saudi Arabian government.
• Proven track record of developing strong talent.

Responsibilities

• Define commercial strategy to achieve EBITDA and revenue growth targets.
• Develop a five-year business plan to aggressively grow revenue.
• Lead in establishing a customer-focused culture.

Skills

Commercial leadership experience

Sales and marketing knowledge

Leadership and team management

Ability to build relationships

Job description

At Iron Mountain we know that work when done well makes a positive impact for our customers, our employees and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management and fine art storage, handling and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory and protect their data privacy in innovative and socially responsible ways.

Job Summary

Provides strategic leadership for the country with a specific focus on achieving the 5 x 5 growth plan (to double revenue each year for five years in the MENAT region). Responsible for overall business results and growth in line with the business plan, revenue and EBITDA for the country. Includes leadership, management and development of the commercial team to achieve set targets, working closely with cross‑functional teams and building strong relationships with the Operations organization. Builds a strong internal IM culture reflecting the company values to provide an enjoyable working environment for employees. Builds strong reputation and relationships with customers and partners within the local market. Acts as the linking pin between country organisation and our MENAT & Global organisation.

Your Role in Our Mission

• Define commercial strategy to achieve EBITDA and revenue growth targets.
• Develop a five‑year business plan to aggressively grow revenue, including pricing strategy.
• Own all customers in the cluster excluding GI (Global Industries) customers.
• Create customer experience strategy to deliver competitive advantage and sustain profitability.
• Contribute to the overall Iron Mountain cluster commercial strategy with a particular focus on customer requirements and revenue acceleration in corporate customers.
• Lead in establishing a customer‑focused culture. Implement and manage initiatives and tools that drive customer satisfaction, loyalty and retention in an efficient and standardised approach.
• Drive and influence future service roadmaps within customer experience.
• Play a senior advisory role to business leaders evaluating product performance to help proactively develop business opportunities.
• Advocate innovations and investments to better serve the needs of the Iron Mountain customer base.
• Play an active role in M&A space – e.g. look for potential companies and build relationships with owners to execute transactions.
• Manage sales performance through leadership and management of the team focusing on productivity, individual performance and teamwork.
• Drive significant, healthy pipeline growth.
• Drive pricing strategy.
• Increase customer retention.
• Decrease dilution of PW.
• Inspirational people leader who can take the organisation through the transformational and growth journey; leader who develops and coaches talent, motivates and empowers and drives strong performance in the team.
• Drive IM culture and employee engagement.
• Health & safety compliance on all applicable operational, financial, legal and labour related standards.
• Understand market trends and market information in the sector, identify impact to customers and share internally for further analysis.
• MD/Statutory responsibility.

Valued Skills and Experience

• Prior experience in a senior commercial leadership role within a high‑growth technology business.
• A strong network of contacts with the Saudi Arabian government and prior involvement in Public Investment Fund projects.
• Sound working knowledge of sales & marketing, business planning & strategy development, service delivery, finance essentials, real estate and capital processes, legislation and people management.
• Strong commercial focus and entrepreneurial success in business growth and development.
• Inspirational people leader and culture builder, able to create an inclusive culture where people feel a strong sense of belonging, collaboration and connection to company values.
• Proven track record of developing strong talent and ability to connect with employees at all levels.
• Ability to work in a complex matrix environment and build relationships with a wide range of stakeholders in country and internationally; lead by influence irrespective of reporting lines.
• Full understanding and proven track record within the local business & legislative environment.
• Understands local and international business environment trends, opportunities and complexities and can see the bigger picture.
• Demonstrated ability to take decisions and solve problems at the large complexity, taking into account multiple aspects and nuances.
• Ability to prioritise well for optimal business outcomes.
• Demonstrate personal integrity and leadership deeply rooted in company values.
• Ability to clearly articulate and promote relevant messages to a wide variety of stakeholders.

Benefits

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone’s voice is heard, opinions are valued and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
• Global Connectivity: Connect with 26,000 talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: Supporting your career at Iron Mountain family personal wellness and wellbeing. (Local benefits may vary based on country‑specific policies.)
• Embrace Flexibility: Experience the freedom of remote/hybrid work enabling a harmonious work‑life balance (dependent on role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalised future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognising the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

Category

Sales

Required Experience

Manager