Customer Care Specialist (Remote) Day/Night shift

Partnerz; Dubai; Hybrid; AED 60,000 - 80,000; Full time

Job summary

A SaaS customer support company in Dubai is looking for a passionate individual for a full-time customer support role. This position requires strong English skills, flexibility for night shifts, and experience in IT or SaaS environments. The ideal candidate will provide exceptional technical guidance, utilize AI tools, and maintain professionalism under pressure. Benefits include health insurance, training allowances, and exposure to cutting-edge technology tools.

Benefits

Bonus

Health insurance

Learning stipends

Flexible working hours

Housing

Qualifications

• Minimum of 1-year work experience, ideally in IT or SaaS customer support.
• Proficiency in HTML and CSS is a plus.
• Experience in customer-centric roles is advantageous.

Responsibilities

• Provide technical guidance to customers in written English.
• Act as a liaison between customers and technical teams.
• Resolve customer complaints efficiently and professionally.

Skills

Exceptional customer support

Advanced written English proficiency

Flexibility and openness to change

Comfortable working with AI tools

Strong interpersonal skills

Tools

Intercom

Notion

Canny

Jira

Google Workspace

Job description

Job Description

(Please submit your personal resume in English. Only resumes in English will be reviewed.)

What makes this opportunity unique?

This is more than typical support—it’s a chance to engage worldwide, providing high-level, technically skilled support in the SaaS industry. Ideal for those passionate about meaningful customer relationships and impactful solutions. You will work with AI-supported tools, including ChatGPT, to enhance the customer experience and streamline support processes.

What will you be doing?

• Provide not just traditional customer support but also technical guidance to customers fully in written English, especially about e-commerce products.
• Act as a liaison between the customer and product and technical teams, understanding and translating customer needs into technical language and vice versa.
• Resolve customer complaints efficiently and professionally.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Provide valuable feedback on the effectiveness and efficiency of the customer service process.
• Utilize AI-supported tools, such as ChatGPT, to increase efficiency and improve customer interactions.

What skills and attributes will you need?

• Passion for exceptional customer support by going above customer expectations and delighting them.
• Advanced written English proficiency for effective communication.
• Flexibility and openness to change, with a willingness to adapt to new technologies and processes.
• Comfortable working with AI tools and platforms to streamline support tasks.
• Adaptability to work flexible hours.
• Professionalism and composure with stressed or upset customers.
• Strong interpersonal skills and a passion for helping others.
• Minimum of 1-year work experience, ideally in IT or SaaS customer support.
• Additional skills:
• Proficiency in HTML and CSS is a plus.
• Experience in customer-centric roles is advantageous.
• Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering.

What benefits will you get?

In addition to our standard comprehensive benefits package that mentioned before, this role offers unique advantages like:

• Exposure to cutting-edge technology tools like Intercom, Notion, Canny, Jira, Google Workspace, and AI-supported tools.
• Insight into the software development process.
• Growth-focused organizational culture with annual training allowances, daily self-learning time, and opportunities for hard and soft skill development.
• Professional growth opportunities as the company expands.

What should you consider about this opportunity?

This opportunity is for folks who truly love supporting customers and see themselves and their growth in a customer‑facing role long-term. So this is not a springboard into other areas or jobs at the company. This is a great role for those passionate about long-term customer‑facing roles. It is a full-time job that requires working on night shifts to ensure 24/7 coverage for customers in different time zones, mainly Eastern Time. If you're someone who's energized and at your best during the night, this position offers a fitting opportunity for you.

Facilities and Benefits:

• Bonus
• Health insurance
• Learning stipends
• Occasional packages and gifts
• Flexible working hours
• Housing