Customer Support Manager – Aerospace (Field Representative) – Dubai, UAE

Segula Technologies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading aerospace support company seeks a Customer Support Manager based in Dubai to oversee operations for nacelle and related equipment on the A380 fleet. The role requires experience in Aerospace Maintenance and strong communication skills to manage customer relationships effectively. Candidates must be fluent in Arabic, English, and French. This is a full-time position based on-site, with occasional out-of-hours support expected.

Qualifications

• Solid experience in Aerospace Maintenance, ideally on nacelles/engines/structures.
• Previous experience as a Field Representative or Customer Support Engineer.
• Fluent in Arabic, English, and preferably French.

Responsibilities

• Manage Customer Support operations for nacelle and related equipment.
• Act as the primary point of contact for customer technical teams.
• Report operational KPIs to the central Customer Support organisation.

Skills

Customer-facing skills

Communication skills

Technical advice

Relationship management

Knowledge of airline operations

Education

Degree in Aerospace/Aeronautical/Mechanical Engineering

Tools

OEM/customer portals

SAFRAN portals

Job description

Title:Customer Support Manager Aerospace (Field Representative) Dubai UAE

Industry:Aerospace/ Aviation

Location:Dubai UAE Airline/Airport Site-Based
Contract Type:12-month assignment renewable Full-time

Job Description

We are looking for a Customer Support Manager (CSM)with a strong Field Representativebackground to support in-service activities for a wide-body fleet operated by a leading airline in the Middle East.

Based full-time in Dubai on the airlines premises you will manage customer support operations for nacelle and related equipment on a major wide-body programme (including A380) ensuring smooth day-to-day operations and a high level of customer satisfaction.

You will be the main interface between the airline the OEM support organization and internal technical teams providing 24/7 support when necessary to help prevent and mitigate operational disruptions (AOG delays cancellations) linked to the equipment in your scope.

Key Responsibilities

• Manage Customer Support operationson the airlines site for nacelle and related equipment on the A380 fleet.
• Act as the primary point of contactfor the customers technical maintenance and operational teams.
• Build maintain and develop strong customer relationshipsat all levels ensuring satisfaction and trust over the long term.
• Provide day-to-day technical adviceto the airlines teams to avoid or reduce operational disruptions (D&C AOG repeated removals etc.).
• Coordinate and follow up on maintenance actionsand repairs related to the equipment in scope.
• Anticipate and identify potential technical spares or commercial issues/opportunitiesaffecting the maintenance and operation of the equipment and propose mitigation plans.
• Monitor and report operational KPIs(technical events delays removals turnaround time service level etc.) to the central Customer Support organisation.
• Prepare clear and regular reportson activities issues risks and improvement actions.
• Use dedicated OEM/customer portals and digital toolsfor event tracking case management and documentation (including tools equivalent to SAFRAN portals).
• Represent the OEM/customer support organization on site and lead local support processes in coordination with remote teams.
• Contribute to continuous improvementof processes and customer experience.
• Support knowledge transfer coaching and competence developmentof local teams

Qualifications

• Degree or diploma in Aerospace/Aeronautical/Mechanical Engineering(or equivalent experience).
• Solid experience in Aerospace Maintenance(airline MRO OEM or similar) ideally on nacelles/engines/structures.
• Previous experience as Field Representative Customer Support Engineer/Manager In-Service Supportor similar working directly with airline customers.
• Good knowledge of wide-body aircraft operations; experience with A380
• Understanding of airline/MRO maintenance processes (line and base maintenance troubleshooting reliability).
• Comfortable using OEM and airline portals/digital toolsfor technical event follow-up documentation and reporting (experience with SAFRAN-type portals is a plus).
• Strong customer-facing and communication skills with the ability to manage expectations in a demanding operational environment.
• Rigorous organized and able to work autonomously on a remote customer site while reporting regularly to central teams.

Additional Information

Languages

• Arabic:fluent
• English:fluent
• French:fluent (or strong professional proficiency)

Other Requirements

• Eligible to obtain and maintain airport airside accessin Dubai.
• Willing to be based on the airlines premises(airport/maintenance environment).
• Availability for occasional out-of-hours or 24/7 supportin case of operational emergencies.
• Strong sense of confidentiality data protection and compliance with local regulations and airline/OEM safety rules.

If you are passionate about aerospace enjoy being close to airline operations and want to play a key role in supporting a strategic wide-body programme in the Middle East we would be pleased to review your application.

Please note that only shortlisted candidates will be contacted

Remote Work :

No

Employment Type :

Contract