Remote Customer Service Representative jobs in United Arab Emirates

Core Responsibilities

• To manage the team assigned to him where in the monthly sales is met or exceeded.
• To Sell Core products in assigned business territory.
• Build / Maintain Effective Business Relationship with customers.
• Ensure effective sales progress by developing and maintaining reporting/tracking of systems anti-attrition processes and techniques etc.
• Managing a team including addressing their training needs to the appropriate resource along with ensuring a smooth process for all.
• To build and maintain effective business relationship with all internal departments and branches.
• To assist in conducting Promotional Activities meetings and Road Shows in the assigned showrooms to Achieve or Exceed Budgeted Sales Volumes.
• To ensure that the documentation provided by the team is complete and error-free for all approved applications sourced from such assigned team.
• To ensure that team is doing regular follow up for document discrepancies which have been approved as Deferrals.
• To provide Monthly MIS on performance to Manager DSU Team of the assigned Area.
• To provide Weekly MIS on all related Sales/Services Updates to Manager DSU team as to ensure regular tracking of Errors/Deferrals/etc.
• Provide regular customer and market feedback to Manager DSU team to improve Product Offering and Business Acquisition.
• To capitalize on-cross selling opportunities.
• To perform functions of Manager DSU Team in his absence including presentations to prospective clients for special packages etc.
• To recommend Loans proposed from the team and which are considered good credit risk and as per Bank Policy.
• Requires good convincing and Negotiating Skills according to the complexity of business.
• Continuous suggestions on changes and ways of improving FAB Products.
• To build and maintain effective business relationship with all internal departments and branches.
• Manage Business Complexity in view of competition.
• Identify any cross-selling opportunity for Other Business Divisions of the Bank.
• Motivate the Team Assigned by awarding the High Performers and guiding the others as to improve their performance and also reporting the same to the manager DSU team.

Qualifications :

• University Degree or Equivalent Qualification
• About 3-5 years sales manager experience in selling mortgage product and managing teams. Experience in similar job area is an added advantage.
• Proactive
• Customer focused & Service Quality
• Strong Sales Skills
• High motivation
• Ability to develop strong professional relationships within senior managers in various corporate and Govt & Semi Govt Depts.
• Desirable to have a sales diploma or certification.
• Should have good knowledge of FAB retail products.
• Should have very good computer and organizational skills.
• Competitive and Multicultural awareness on related resources.
• Leadership and Team Management Skills
• Service Quality & Customer / Dealer Relations
• Comprehensive Sales Skills
• High Motivation and Pro-activity
• Ability to develop strong professional relationships between Team and Customers.

Remote Work :

No

Employment Type :

Full-time