It Support Specialist jobs in United Arab Emirates
L2 Technical Support Engineer: Network & Desktop Expert
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L2 Technical Support Engineer: Network & Desktop Expert
Job summary
A leading IT solutions provider is seeking an L2 Technical Support Engineer for its UAE operations. This role involves providing network and telecommunication services, troubleshooting issues, and ensuring seamless desktop services. The ideal candidate should possess strong analytical skills, relevant certifications like ITIL and CCNA, and a proactive attitude towards modern technologies. Interested candidates can apply immediately via email.
Qualifications
- Technical support experience, particularly in networking and telecommunication systems.
- Ability to manage incidents and service requests effectively.
- Experience in maintaining and monitoring desktop computing environments.
Responsibilities
- Provide network and telecommunication services for customers efficiently.
- Troubleshoot network, desktop, and infrastructure-related issues.
- Ensure accurate communication with customers regarding issues and resolutions.
- Monitor system performance and identify potential issues proactively.
- Collaborate with teams for escalations and knowledge sharing.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.