Desktop Support Engineer — Windows & Mac Expert

Dicetek LLC; Sharjah; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Sharjah is seeking a Desktop Support Technician to provide first-line technical support for users. Responsibilities include diagnosing desktop problems, installing hardware, managing user accounts, and assisting with software deployment. Applicants should have a Bachelor's degree in Computer Science, with at least two years of experience in desktop support, and proficient knowledge of Windows and Mac OS. Strong troubleshooting skills are essential, making this role a great opportunity for motivated IT professionals.

Qualifications

• Bachelor's degree in Computer Science or a related field preferred.
• Two years of experience in a desktop support role required.
• Strong knowledge of Windows and Mac operating systems essential.

Responsibilities

• Provide first-line technical support to users.
• Diagnose and troubleshoot desktop and system problems.
• Install, configure, and upgrade desktops and laptops.

Skills

Technical support

Troubleshooting

Active Directory

Communication skills

Windows OS

Mac OS

Problem resolution

Remote support tools

Education

Bachelor's degree in Computer Science or related field

Job description

A leading IT solutions provider in Sharjah is seeking a Desktop Support Technician to provide first-line technical support for users. Responsibilities include diagnosing desktop problems, installing hardware, managing user accounts, and assisting with software deployment. Applicants should have a Bachelor's degree in Computer Science, with at least two years of experience in desktop support, and proficient knowledge of Windows and Mac OS. Strong troubleshooting skills are essential, making this role a great opportunity for motivated IT professionals.