Technology Support Analyst

Hireroo; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading brokerage firm in Dubai seeks a proactive Technology Support Analyst to strengthen their operation department. The role involves providing IT support, managing cloud infrastructure, and overseeing VDI environments. Ideal candidates have strong knowledge in Microsoft 365, Active Directory, and VoIP systems, with excellent problem-solving skills. Join a dynamic team with opportunities for career growth in a hybrid work model.

Benefits

Hybrid working model

Registration following UAE law

Career development opportunities

Qualifications

• Proven experience in IT support or systems administration roles.
• Strong working knowledge of Microsoft 365, Active Directory, cloud-based environments, and VDI technologies.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, and network-related issues.
• Administer and maintain cloud-based servers, ensuring uptime and data integrity.
• Manage Virtual Desktop Infrastructure (VDI) environments.
• Administer user accounts and access controls across Microsoft 365 applications.
• Configure and support VoIP phone systems.

Skills

IT support experience

Microsoft 365 knowledge

Active Directory management

Cloud infrastructure administration

VDI technologies

VoIP systems experience

CRM platforms knowledge

Problem-solving skills

Communication skills

Education

Relevant IT certifications (CompTIA A+, Microsoft Certified, ITIL)

Job description

Job Description

A long-established and trusted global brokerage firm is seeking a proactive and technically proficient Technology Support Analyst to strengthen operation department within a dynamic Forex and CFD environment. With over 30 years of industry presence, this firm has built a solid reputation for transparency, innovation, and client success, offering a broad range of CFD products including forex, commodities, indices, and more.

Location: Hybrid – Dubai, UAE

Responsibilities:

As a Technology Support Analyst, your broad responsibilities will include but are not limited to:

End-User & Technical Support:

• Provide Tier 1 and Tier 2 support for hardware, software, and network-related issues via phone, email, and in-person channels.

• Diagnose and resolve technical incidents and service requests in a timely and professional manner.

Cloud Infrastructure:

• Administer and maintain cloud-based servers, ensuring uptime, performance, security, and data integrity.

• Monitor system health, implement backup/recovery solutions, and perform regular audits.

VDI Support:

• Manage Virtual Desktop Infrastructure (VDI) environments including setup, deployment, updates, and troubleshooting.

• Optimize VDI performance for remote and on-site users.

Microsoft 365 Administration:

• Administer user accounts, access controls, licenses, and configurations across Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and Exchange.

Active Directory & User Management:

• Manage users, groups, and permissions within Active Directory.

• Implement and maintain Group Policies and directory structures to align with organizational IT policies.

VoIP Systems:

• Configure, maintain, and support VoIP phone systems and call routing tools.

• Troubleshoot phone connectivity, hardware, and network-related issues impacting voice systems.

CRM Support:

• Provide first-line support for CRM users; troubleshoot issues, perform minor configurations, and assist in user onboarding and training.

Security & Compliance:

• Support IT security initiatives by maintaining endpoint protection tools, assisting in the rollout of security policies, and ensuring system compliance with company standards.

Documentation & Knowledge Sharing:

• Create and maintain user manuals, technical documentation, troubleshooting guides, and internal knowledge base articles.

Process & System Improvement:

• Identify inefficiencies in IT support workflows and proactively recommend enhancements.

• Collaborate with internal teams to support new IT implementations and improvements.

Requirements:

• Proven experience in IT support or systems administration roles.
• Strong working knowledge of Microsoft 365, Active Directory, cloud-based environments, and VDI technologies.
• Experience with VoIP systems (e.g., 3CX, Cisco, or similar) and CRM platforms.
• Familiarity with IT security best practices and protocols.
• Excellent problem-solving and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified, ITIL) are a plus.

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits:

• Hybrid working model.
• Registration following UAE law.
• Career development opportunities.