Client Onboarding & Support Specialist, FinTech

Wahed Invest; Sharjah; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading FinTech company in Sharjah is seeking a Client Support Agent to provide exceptional service to clients through live chats, calls, and emails. The ideal candidate should possess excellent English skills and have 2-4 years of relevant customer service experience. This role requires proactive problem-solving and the ability to handle various client inquiries efficiently, ensuring regulatory compliance throughout the process.

Qualifications

• 2-4 years of work experience preferably in Customer services.
• Available to work evenings and weekends as per the schedule/shift rotation.

Responsibilities

• First point of contact for clients on live chats, calls, and support emails.
• Comfortable in taking full ownership of client experience and support.
• Responsible for managing client complaints and responding to inquiries.

Skills

Excellent English writing and speaking skills

Customer service experience

Ability to multitask

Tools

CRM systems like Zendesk

Job description

A leading FinTech company in Sharjah is seeking a Client Support Agent to provide exceptional service to clients through live chats, calls, and emails. The ideal candidate should possess excellent English skills and have 2-4 years of relevant customer service experience. This role requires proactive problem-solving and the ability to handle various client inquiries efficiently, ensuring regulatory compliance throughout the process.