L2 Technical Support Engineer: Network & Desktop Expert

Confidential; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT solutions provider is seeking an L2 Technical Support Engineer for its UAE operations. This role involves providing network and telecommunication services, troubleshooting issues, and ensuring seamless desktop services. The ideal candidate should possess strong analytical skills, relevant certifications like ITIL and CCNA, and a proactive attitude towards modern technologies. Interested candidates can apply immediately via email.

Qualifications

• Technical support experience, particularly in networking and telecommunication systems.
• Ability to manage incidents and service requests effectively.
• Experience in maintaining and monitoring desktop computing environments.

Responsibilities

• Provide network and telecommunication services for customers efficiently.
• Troubleshoot network, desktop, and infrastructure-related issues.
• Ensure accurate communication with customers regarding issues and resolutions.
• Monitor system performance and identify potential issues proactively.
• Collaborate with teams for escalations and knowledge sharing.

Skills

Strong troubleshooting and analytical skills

Excellent communication and customer service abilities

Good knowledge of networking, telecommunication systems, and Microsoft technologies

Familiarity with ITSM processes

Proactive, self-motivated, and keen to stay updated with modern technologies

Education

ITIL

MCSE

CCNA

Office 365 certification (preferred)

Job description

A leading IT solutions provider is seeking an L2 Technical Support Engineer for its UAE operations. This role involves providing network and telecommunication services, troubleshooting issues, and ensuring seamless desktop services. The ideal candidate should possess strong analytical skills, relevant certifications like ITIL and CCNA, and a proactive attitude towards modern technologies. Interested candidates can apply immediately via email.