Tech-Savvy Customer Support Specialist

FallenAmbers; Dubai; On-site; AED 110,000 - 147,000; Full time

Job summary

A customer service company in Dubai is seeking a Customer Support Specialist to assist customers with technical problems. Responsibilities include responding to queries through various channels, analyzing issues, and providing effective solutions. The ideal candidate should have experience in customer support, excellent communication skills, and familiarity with help desk software. This role is essential in establishing a reputation for excellent customer support.

Qualifications

• Experience as a Customer Support Specialist or similar CS role.
• Familiarity with our industry is a plus.
• Understanding of how CRM systems work.

Responsibilities

• Respond to customer queries in a timely and accurate way via phone, email, or chat.
• Identify customer needs and help customers use specific features.
• Monitor customer complaints on social media and reach out to provide assistance.

Skills

CRM systems

customer satisfaction

customer service skill

customer support

effective communications

effective listening

Education

BSc in Information Technology or relevant diploma

Tools

help desk software

remote support tools

Job description

A customer service company in Dubai is seeking a Customer Support Specialist to assist customers with technical problems. Responsibilities include responding to queries through various channels, analyzing issues, and providing effective solutions. The ideal candidate should have experience in customer support, excellent communication skills, and familiarity with help desk software. This role is essential in establishing a reputation for excellent customer support.