Technical Support Specialist: Expert Troubleshooter & Guide

BlackStone eIT; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A technology services firm located in the United Arab Emirates is seeking a dedicated Technical Support Specialist. The role involves providing exceptional technical assistance to clients, ensuring effective resolution of issues, and contributing to customer satisfaction. Candidates should have a Bachelor's degree in a relevant field and at least 2 years of technical support experience. Strong communication skills and the ability to work independently are essential.

Benefits

Paid Time Off

UAE Benefits

Performance Bonus

Training & Development

Qualifications

• 2+ years of experience in technical support or similar role.
• Strong understanding of operating systems and hardware devices.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to customer inquiries and technical issues.
• Troubleshoot and resolve software and hardware problems.
• Document all customer interactions in the support ticketing system.

Skills

Strong understanding of software applications

Excellent verbal and written communication skills

Strong problem-solving abilities

Customer-focused mindset

Education

Bachelor's degree in Computer Science or related field

Tools

Ticketing systems

Customer support tools

Job description

A technology services firm located in the United Arab Emirates is seeking a dedicated Technical Support Specialist. The role involves providing exceptional technical assistance to clients, ensuring effective resolution of issues, and contributing to customer satisfaction. Candidates should have a Bachelor's degree in a relevant field and at least 2 years of technical support experience. Strong communication skills and the ability to work independently are essential.