Remote Crypto Support Specialist — Japanese/English

SupportYourApp; United Arab Emirates; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading Support-as-a-Service company is seeking a Customer Support Representative for crypto trading. You will provide support through various channels, requiring native Japanese and strong English skills. Ideal candidates have customer support experience in crypto or financial services. This role offers a fully remote opportunity and flexible scheduling, alongside training and a responsive management team.

Benefits

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Qualifications

• 6–12 months of online customer support experience, preferably in crypto or financial services.
• Experience in live chat support and handling customer inquiries.
• Financial background is strongly preferred.

Responsibilities

• Provide efficient customer support in crypto trading via live chat, tickets, and email.
• Handle customer inquiries, order disputes, and appeals.
• Provide valid, accurate information and solutions to customer requests.

Skills

Native Japanese

Strong English proficiency (B2; C1 preferred)

Customer support experience

Analytical and problem-solving skills

Knowledge of crypto industry

Tools

CRM experience

Job description

A leading Support-as-a-Service company is seeking a Customer Support Representative for crypto trading. You will provide support through various channels, requiring native Japanese and strong English skills. Ideal candidates have customer support experience in crypto or financial services. This role offers a fully remote opportunity and flexible scheduling, alongside training and a responsive management team.