● Conduct in-person visits to client locations (business units) for IT and operational support.
● Install, configure, and troubleshoot software solutions on client systems.
● Assist clients with some solutions.
● Address and resolve technical challenges to ensure seamless client operations.
● Provide technical training and support to clients, ensuring smooth adoption of our provided solutions.
● Respond to internal and external queries, collaborating with product, sales, and support teams to resolve client concerns.
● Identify critical IT issues and escalate them for timely resolution.
● Maintain Standard Operating Procedures (SOPs) and assist in onboarding new team members.
● Track and optimize key operational metrics for efficiency.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.