It Support Specialist jobs in United Arab Emirates
Life Support Systems Lead – Water Quality
Miral Experiences - SeaWorld Yas Island Abu Dhabi
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Miral Experiences - SeaWorld Yas Island Abu Dhabi
Telesales Course Enrollment Advisor Abu Dhabi
Eton Institute
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NielsenIQ
IT Applications Specialist — Hospitality Tech Support
Kerzner International Management
IT Support Analyst — Hybrid Role with UAE Travel
Mercer
Senior IT Support Analyst - Hybrid (Onsite 4x/wk)
Marsh McLennan
Graduate IT Engineer – Operations Support (Arabic)
Ericsson GmbH
Senior IT Support Engineer
Nationwide Middle East Properties LLC
Senior IT Support Engineer — Bilingual (Arabic/English)
Nationwide Middle East Properties LLC
Service Delivery Manager (Data Management)
Envision Employment Solutions
Support Lead
Job summary
A leading IT company in the UAE is seeking a professional for laptop re-imaging. The role involves re-imaging temporary laptops, ensuring data synchronization with OneDrive, and coordinating with team members for compliance and post-reimaging support. Candidates should possess experience in IT support and effective communication skills. This position offers a dynamic environment focused on digital transformation within a diverse client base.
Qualifications
- Experience in IT support or related field.
- Familiarity with laptop imaging processes.
- Ability to communicate effectively with end-users.
Responsibilities
- Re-image laptops for users as part of the project.
- Ensure users' data is backed up to OneDrive.
- Follow up on technical issues post re-imaging.
- Coordinate with teams for compliance and reporting.
Skills
Abu Dhabi, United Arab Emirates | Posted on 05/29/2025
Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.
- Re-image the temporary laptops to be used during this project
- Reach out to the end-users to explain the process
- Confirm with the end-users that all their data is saved in OneDrive
- Deliver and configure the temporary laptops for the end-users and allow for data synchronization
- Collect the end-users’ laptops to start their imaging process
- Apply the approved Golden Image
- Use the approved naming convention
- Liaise with relevant security teams to ensure newly imaged devices are compliant as per the adopted policies and standards
- Ensure newly imaged devices are successfully reporting to In‑Tune
- Ensure newly imaged devices are compliant as per Intune configured security policies
- Liaise with the relevant patching team to ensure newly imaged devices have the latest OS and third‑party application patches
- Ensure newly imaged devices have EndpointCentral agent and can be successfully managed by Endpoint Central
- Liaise with the operation team to ensure newly imaged computer accounts are moved to the correct Active Directory OUs
- Liaise with the Operation team to do the necessary cleanup of the old computer accounts in AD and Endpoint Central as per the followed process
- Liaise with the Relevant Security team to do the necessary cleanup of the old computer accounts in Intune as per the followed process
- Update the asset management module with the new records
- Update the asset tags on the re‑imaged laptops
- Check and ensure local data backup before re‑imaging for all endpoints
- Liaise with the end‑users to ensure their data is saved in OneDrive
- Restore end users’ data and verify accessibility post imaging
- Follow up with end‑users to confirm successful functionality
- Address any post‑reimaging technical issues in coordination with the Operation team
- Liaise with the relevant team to share the Compliance report for the newly imaged devices on a weekly basis
- Liaise with the relevant team to share the Asset management report of the newly imaged devices on a weekly basis
- Liaise with the relevant team to share the Endpoint Central report of the newly imaged devices on a weekly basis
- Liaise with the relevant team to share the patching reports on a weekly basis
- Submit a weekly progress report detailing the completion status and any challenges encountered
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.