Customer Support Specialist-Jobs in Vereinigte Arabische Emirate

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Sales Department, The Sales Executive - MICE Segment is responsible for generating, developing, and converting business opportunities within the Meetings, Incentives, Conferences, and Events market. This role focuses on driving revenue growth through strategic sales activities while upholding the hotel’s luxury service standards. The Sales Executive - MICE cultivates strong client relationships, identifies new business sources, and ensures seamless planning and execution of group events in collaboration with the hotel’s operational teams. The Sales Executive – MICE report to the Director of Sales.

• Conduct sales calls, client meetings, site inspections, and presentations to showcase hotel facilities and services
• Maintain an active pipeline and achieve assigned revenue targets for group rooms, events, and related services
• Manage existing accounts to maximize repeat business, strengthen loyalty, and ensure client satisfaction
• Build and maintain strong relationships with corporate clients, travel agencies, PCOs, DMCs, event planners, and industry partners
• Act as the primary contact for MICE clients, handling inquiries, proposals, negotiations, and contract closures
• Responsible for prospecting new accounts
• Adhere to the Corporate SOP’s
• Follow up of tentative bookings in the assigned markets
• Detailed knowledge of competitor set
• Thorough knowledge of all services provided by the Hotel and all relevant facts and figures of hotel
• Responsible for timely contracting from the client base responsible for
• Assist the Director of Sales / Director of Commercial Strategy with the preparation of the annual budget by providing statistics and forecasts of account productions
• Execute sales actions within set cost budget structure
• Update OPERA contact database at all times
• Stay updated on MICE industry trends, competitor activity, and market demands to identify new opportunities
• Participate in trade shows, networking events, and sales missions to represent the hotel and strengthen market presence
• Prepare regular sales reports, activity summaries, and forecasting updates for management
• Ensure presentation materials, proposals, and communications reflect the brand’s standards

• Bachelor's degree in business / hospitality management or relevant qualification
• At least 2 years solid experience in similar capacity, preferably in luxury hospitality field, resort experience will be a plus
• Guest-focused and ability to build rapport with clients
• Results driven and goal-oriented
• Great negotiation and presentation skills
• Excellent communication skills in English, both verbal and written

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Sales Executive - MICE to join our Sales team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.