Customer Support Specialist jobs in Brazil

Job Description

We are NTS Group.

The region's leading Executive Search, Outplacement & Career Transition firm across the Middle East, bringing over 25 years of local expertise and a track record of exceptional service for our clients and candidates. Operating from our strategically positioned offices in Dubai, London, and Singapore, we offer a comprehensive range of services delivered by industry experts. These include Contingency & Executive Search Campaigns, Outplacement & Redundancy Support, RPO Projects, Talent Mapping, Women in Leadership & Leadership Development, and our award-winning Executive Career Transitioning Programs.

We are supporting a leading pharma and biotech company in their search for a Commercial Manager to be based in Dubai, UAE. This role, reporting to the Regional Manager UAE, will be instrumental in shaping commercial strategies, driving business expansion, leading a team of Key Account Managers, and reinforcing the company's position as a trusted partner in the market.

What You'll be Doing

• Analyze market structure and dynamics to define an optimal go-to-market strategy across channels and accounts.
• Evaluate revenue potential by brands and accounts using internal data and market intelligence.
• Identify key stakeholders and decision-makers, understanding their needs, challenges, and priorities.
• Develop value-added services to reinforce partnerships and increase competitiveness.
• Lead annual key account reviews, ensuring high-quality strategic account plans.
• Build account-specific portfolio offerings, optimizing pricing, volume, and growth expectations.
• Oversee RFQ/RFP/Tender processes, defining optimal pricing strategies in collaboration with stakeholders.
• Forecast monthly, quarterly, and yearly sales objectives accurately.
• Train, manage, and develop a team of high-performing KAMs to build and maintain strong customer relationships.
• Coach and mentor the commercial team, fostering a winning mindset and motivation to achieve objectives.
• Collaborate with Sales, Marketing, and Support teams to streamline internal processes such as forecasting and accruals.
• Establish and maintain strong relationships with key private sector stakeholders.
• Ensure high levels of service and transparency for all accounts, maintaining a proactive approach to customer support.
• Drive annual agreement negotiations with 50 customers to support commercial discussions.
• Regularly monitor performance metrics (IMS, G2N, inventory, etc.), providing data-driven feedback and business insights.
• Organize and lead quarterly/biannual business partnership meetings with key accounts and sales leadership.
• Present regular commercial updates as per the annual sales agenda.
• Continuously enhance commercial offerings and customer service levels, ensuring sustainable profitable growth.

Who You Are

• Bachelor's degree in Life Sciences, Pharmacy, or a related field.
• 10 years of experience in pharmaceutical sales, including at least 2 years in a commercial management role.
• Strong ability to combine strategic vision with hands-on execution and a high work capacity.
• Proven leadership skills with the ability to motivate and develop teams.
• Strong stakeholder engagement and networking skills.
• Excellent negotiation, communication, and interpersonal skills to build and maintain strategic partnerships.
• Commercial, analytical, and financial acumen with strong problem-solving abilities.
• Proficiency in Microsoft Office Suite with the ability to conduct complex data analysis and reporting.
• Ability to adapt quickly in a fast-paced and evolving market environment.
• Proven track record of driving business growth and profitability.
• A strong ethical mindset, ensuring compliance with industry regulations and company policies.

Due to the large number of applications we receive, we can only respond to candidates who have been shortlisted for the position. If you haven't had a response within 5 working days, please assume you have not been shortlisted. Many thanks and good luck in your job search.

Required Experience: Manager