Channel Support Specialist - Banking Client Services

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Technical Client Services professional to manage client inquiries and provide guidance on transactional services. Responsibilities include resolving client issues, maintaining a database of interactions, and improving client experience within a fast-paced environment. Candidates should have at least 3 years of relevant experience and solid communication skills.

Qualifications

• 3 years of experience in a Technical Client Services environment within the banking or financial sector.
• Language proficient: fluent (business) English.
• Solid understanding of documentation interdependencies between account structures and electronic banking solutions.

Responsibilities

• Respond to and resolve client queries professionally via emails and calls.
• Create and update the database recording call details and actions taken.
• Train and support clients on electronic banking platform.
• Identify opportunities for continuous improvement.

Skills

Good communication skills

Organizational skills

Interpersonal skills

Problem solving skills

Team player

Ability to manage high workload

Strong work ethic

Education

Relevant Degree in business, finance, administrative related field or equivalent

Tools

Microsoft applications

Job description

A leading financial institution in Abu Dhabi is seeking a Technical Client Services professional to manage client inquiries and provide guidance on transactional services. Responsibilities include resolving client issues, maintaining a database of interactions, and improving client experience within a fast-paced environment. Candidates should have at least 3 years of relevant experience and solid communication skills.