Senior Contact Centre Specialist — Banking & Customer Care

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE is seeking a Customer Service Representative to enhance customer satisfaction by providing product and service information and resolving issues. The ideal candidate will have a high school diploma, 1-2 years of experience in customer service, and excellent communication skills in English and/or Arabic. Join a dynamic team and contribute to delivering exceptional customer experiences.

Qualifications

• 1-2 years experience in customer service or contact center.
• Excellent communication skills in English and/or Arabic.

Responsibilities

• Handle customer service queries related to product, service, and billing.
• Resolve product or service problems and maintain customer records.
• Achieve set targets for service standards and customer satisfaction scores.

Skills

Customer Service

Problem Solving

Conflict Resolution

Multi-tasking

Excellent communication skills

Education

High School / Diploma in any discipline

Job description

A leading bank in the UAE is seeking a Customer Service Representative to enhance customer satisfaction by providing product and service information and resolving issues. The ideal candidate will have a high school diploma, 1-2 years of experience in customer service, and excellent communication skills in English and/or Arabic. Join a dynamic team and contribute to delivering exceptional customer experiences.