Manager - Inside Sales

Bayut | dubizzle; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading online platform in the UAE is seeking a Sales Team Manager to train and lead the telesales team, ensuring productivity and adherence to company goals. The ideal candidate has over 4 years of experience managing sales teams, a proven track record in telesales, and excellent communication and leadership skills. Responsibilities include talent development, performance reporting, and direct customer interaction. This position offers a competitive tax-free salary and comprehensive benefits package.

Benefits

Competitive Tax-free Salary

Comprehensive Health Insurance

Annual Air Ticket Allowance

Employee discounts at multiple vendors

Rewards & Recognitions

Learning & Development

Qualifications

• 2+ years of experience in telesales.
• 4+ years managing telesales or sales teams.
• Strong organizational and leadership skills.

Responsibilities

• Train and lead sales team to achieve targets.
• Develop talent through coaching and feedback.
• Generate detailed reports on team performance.

Skills

Telesales experience

Team management

Analytical skills

Communication skills

Leadership

Problem-solving skills

Education

Bachelor’s degree

Tools

Zendesk

Salesforce

MS Excel

Job description

Overview

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs. A fast paced, high performing team.

Responsibilities

• Train, Mentor, and lead sales team; Meet or exceed the team’s productivity with 100% accuracy; Meet SLA of the volumes, customer service and number of clients converted.
• Develop talent within the team by providing guidance, ongoing feedback, coaching and development opportunities, enabling team members to achieve set targets.
• Provide encouragement to team members, identifying areas for new training or skill checks.
• Assist management with the hiring process and training of new team members.
• Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance.
• Set and track sales targets for your team.
• Develop strategies to promote team member adherence to company regulations and performance goals.
• Conduct team meetings to update members on best practices and continuing expectations.
• Generate and share comprehensive and detailed reports about team performance, mission-related objectives and deadlines.
• Prepare monthly, quarterly and annual sales forecasts.
• Provide quality customer service, including interacting with customers, answering customer inquiries, effectively handling customer complaints and occasionally visiting customers.

Qualifications

• Bachelor’s degree preferred.
• 2+ years of experience with Telesales.
• 4+ years managing teams of telesales/sales executives.
• Hands-on experience with Zendesk, CRMs (Salesforce a plus) & MS Excel.
• Excellent communication skills.
• Analytical mind and problem-solving aptitude.
• Strong organisational skills.
• Leadership skills.
• Excellent interpersonal and team management skills.
• Result-oriented with problem-solving skills to resolve challenges through creative and flexible options that are in line with the company’s overall targets.
• Ability to listen and communicate well with the team while providing open and honest feedback.

Benefits

• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development

Equal Opportunity

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.