IT Support Specialist - Hands-On Desk & Rapid Resolutions

Emaratech; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology company in the United Arab Emirates is seeking an IT Support Executive to ensure proper computer operations for end users. Responsibilities include resolving escalated help requests, managing operational tasks, and performing preventative maintenance. The ideal candidate should have a college diploma in IT or a related field, with at least 3 years of experience, strong analytical skills, and exceptional customer service orientation. A flexible schedule and the ability to relocate if necessary are required.

Qualifications

• Minimum 3 years of experience in a similar environment.
• Highly self-motivated and directed.
• Ability to prioritize and execute tasks in a high-pressure environment.

Responsibilities

• Perform hands-on fixes at the desktop level, including installing and upgrading software.
• Ensure virus definitions are up-to-date.
• Document the service desk request problem-solving process.

Skills

Customer service orientation

Analytical abilities

Problem-solving abilities

Attention to detail

Ability to work under pressure

Education

College diploma in Computer Sciences / IT / Engineering

Tools

Cisco certification

Microsoft certification

Job description

A technology company in the United Arab Emirates is seeking an IT Support Executive to ensure proper computer operations for end users. Responsibilities include resolving escalated help requests, managing operational tasks, and performing preventative maintenance. The ideal candidate should have a college diploma in IT or a related field, with at least 3 years of experience, strong analytical skills, and exceptional customer service orientation. A flexible schedule and the ability to relocate if necessary are required.