Retail Customer Service Associate — Service & Sales

Al-Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading regional retailer in Dubai is seeking a Customer Service Associate to deliver exceptional service. Responsibilities include assisting customers, managing inventory, and supporting sales through upselling. Ideal candidates will have strong communication skills, previous customer service experience, and be detail-oriented. The role demands maintaining high store standards and operating the cash register. Join a diverse team at a prominent company and make a significant impact in retail.

Qualifications

• Previous experience in customer-facing roles with a focus on excellent service.
• Strong verbal communication and interpersonal skills.
• Ability to maintain high store standards.
• Experience in operating cash registers and following cash handling procedures.

Responsibilities

• Engage with customers to provide high-level service.
• Address basic customer complaints and escalate as needed.
• Ensure the store is well-organized and meets visual merchandising standards.
• Participate in receiving shipments and restocking.
• Recommend products focusing on upselling and cross-selling.
• Operate the cash register and process transactions.

Skills

Strong verbal communication skills

Exceptional customer service skills

Attention to detail

Ability to upsell and cross-sell

Education

Previous customer-facing experience

Job description

A leading regional retailer in Dubai is seeking a Customer Service Associate to deliver exceptional service. Responsibilities include assisting customers, managing inventory, and supporting sales through upselling. Ideal candidates will have strong communication skills, previous customer service experience, and be detail-oriented. The role demands maintaining high store standards and operating the cash register. Join a diverse team at a prominent company and make a significant impact in retail.