Bilingual Contact Center Agent - Inbound/Outbound Upsell

ADIB Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading banking institution in Abu Dhabi is seeking a Contact Center Agent to manage inbound and outbound calls, ensuring compliance with established procedures. The ideal candidate will be bilingual in Arabic and English, skilled in customer interaction, with a strong commitment to meeting sales targets. This role requires working shifts, and the ability to handle customer queries with politeness and accuracy. Additional technical skills in Microsoft Office are also required.

Qualifications

• Required to handle inbound & outbound calls according to guidelines.
• Monitor calls to meet performance standards.
• Must be polite and courteous to customers at all times.

Responsibilities

• Initiate outbound calls to new and existing customers.
• Escalate customer queries and complaints as necessary.
• Meet or exceed daily and monthly sales targets.
• Maintain accurate data on all tasks performed.

Skills

Bilingual (Arabic & English)

Strong communication skills

Ability to interact with customers of all levels

Ability to perform basic mathematical computation

Good working knowledge of Microsoft Office

Job description

A leading banking institution in Abu Dhabi is seeking a Contact Center Agent to manage inbound and outbound calls, ensuring compliance with established procedures. The ideal candidate will be bilingual in Arabic and English, skilled in customer interaction, with a strong commitment to meeting sales targets. This role requires working shifts, and the ability to handle customer queries with politeness and accuracy. Additional technical skills in Microsoft Office are also required.