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Luxury Front Office Manager - VIP Guest Services Lead
Job summary
A luxury hotel in Abu Dhabi is seeking an Assistant Front Office Manager to oversee Front Desk operations and ensure guest satisfaction. The ideal candidate will have 2-3 years of experience in a similar role within a luxury brand and possess excellent interpersonal skills. Responsibilities include supervising staff, training team members, and handling guest requests effectively. This full-time position comes with competitive salary and benefits.
Benefits
Qualifications
- 2 to 3 years of experience in a similar role in a luxury brand.
- High level of understanding of Rooms operations.
- Excellent verbal and written communication skills.
Responsibilities
- Oversee Front Desk operations and respond to guest requests.
- Schedule Front Desk Supervisors and Receptionists.
- Train and supervise Front Desk team members.
- Inspect guest rooms and inspect hotel during shifts.
- Handle guest complaints and resolve issues efficiently.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.