Customer Service Representative

YELLOW DIGITAL TRADING 95; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A growing e-commerce company in Dubai is seeking a full-time Customer Care & After-Sales Support Agent to enhance customer satisfaction. The ideal candidate will manage inquiries through various channels and track customer orders efficiently. The role emphasizes excellent English communication and prior experience in customer service or e-commerce. The company offers a dynamic work environment, supportive culture, and potential for growth, along with a competitive salary based on experience.

Benefits

Dynamic work environment

Supportive team and company culture

Growth opportunities

Competitive salary based on experience

Qualifications

• Excellent command of English; French is a plus.
• Previous experience in customer service or e-commerce preferred.
• Strong communication and problem-solving skills.
• Able to stay organized in a fast-paced environment.
• Positive attitude, patience, and attention to detail.
• Comfortable using Shopify and Gmail.

Responsibilities

• Handle all incoming customer inquiries via email, phone, and social media.
• Manage after-sales cases (returns, exchanges, order follow-ups).
• Track customer orders and coordinate with logistics partners.
• Provide clear, friendly, and solution-focused responses.
• Maintain accurate records in our CRM.
• Assist with daily operational tasks related to customer satisfaction.

Skills

Excellent command of English

Previous experience in customer service or e-commerce

Strong communication and problem-solving skills

Ability to stay organized

Positive attitude and attention to detail

Comfortable using Shopify, Gmail, spreadsheets

Job description

Customer Care & After-Sales Support Agent (Full-Time)

Location: Dubai (Business Bay)

Industry: E-commerce

Start date: ASAP

We are looking for a Customer Care & After-Sales Support Agent to join our growing team.

The ideal candidate is organized, calm, proactive, and able to deliver a premium client experience through email, WhatsApp and phone support.

Responsibilities

• Handle all incoming customer inquiries via email, phone, and social media messages
• Manage after-sales cases (returns, exchanges, order follow-ups)
• Track customer orders and coordinate with logistics partners
• Provide clear, friendly, and solution-focused responses
• Maintain accurate records in our CRM
• Assist with daily operational tasks related to customer satisfaction

Requirements

• Excellent command of English (French is a plus)
• Previous experience in customer service or e-commerce preferred
• Strong communication and problem-solving skillsAbility to stay organized in a fast-paced environment
• Positive attitude, patience, and attention to detail
• Comfortable using Shopify, Gmail, spreadsheets (training provided if needed)

What We Offer

• A dynamic work environment within a fast-growing wellness & beauty brand
• Supportive team and healthy company culture
• Growth opportunities as the company scales
• Competitive salary based on experience